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    Remote Customer Support Specialists Required - Calgary, AB, Canada - About Staffing Ltd.

    About Staffing Ltd.
    About Staffing Ltd. Calgary, AB, Canada

    1 week ago

    Default job background
    Description
    Connecting you to Administration jobs in Calgary
    We focus on temporary, direct hire and temporary-to-direct hire placements in the corporate, industrial, management, and technical fields. As Master's at Matching Culture, we can connect you with an extensive network of reputable employers. We evaluate each employer's expectations, opportunities, and qualification and skill requirements, as well as their corporate culture.


    Job Type:
    Temporary
    Administration
    Our lovely client is looking to add a bilingual (English/Spanish) Customer Support Representative to their busy Calgary team.

    This role will primarily be remote; however, the successful candidate must be willing and able to work in the Calgary office for training or when required.

    Reporting to the Customer Support Manager, this person is responsible for handling incoming customer communications via phone, e-mail, and live chat.

    They are required to serve customers by providing product and service information, as well as resolving product and service issues in an efficient, professional, and positive manner.

    The ideal candidate must have the ability to work autonomously and efficiently with great attention to detail to support the remainder of the team.

    Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution
    Recording of timely, accurate, concise, and clear notes for all support queries and subscriber account activities
    Data entry pertaining to the ongoing maintenance of customer subscriptions, within given guidelines
    Customer support in relation to incoming emails
    Recommend products or services by collecting customer information and analyzing customer needs
    Attract potential customers by answering questions and suggesting information about products and services, recognizing opportunities for product and solution promotion
    A minimum of 2 years' experience in a remote/online customer service position is required
    Previous experience using live chats is considered a strong asset
    Strong interpersonal and customer service skills
    Tech savvy and proficient in various computer platforms/software's
    50 per hour
    Monday to Friday


    Remote Work:
    ~ This position is remote, but does require some in office work (Calgary office)

    This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
    Diversity. Inclusion. We take pride in making meaningful workplace connections and invite you to join the About Staffing community of professionals.
    We are constantly posting administrative jobs so check back with us regularly.
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