Service Coordinator/dispatcher - Surrey, Canada - Dogwood Ltd
Description
Dogwood Ltd.is looking for a
Service
Coordinator/Dispatcher to join our team in Surrey, BC to coordinate and dispatch our in-house technicians and subcontractors in BC.
The Service Coordinator/Dispatcher performs a variety of dispatching and administrative tasks.
The person in this position is responsible for coordinating in-house technicians and subcontractors, scheduling service work and projects, and ensuring the ordering of materials and equipment.
If you are highly customer-oriented and have an understanding of the trades and construction industry, we would love to hear from you.
Why work for us:
-
Teamwork, communication, cooperation, diversity & inclusion:
-
Competitive wages:
-
Benefits (extended health, dental, vision, life insurance, disability insurance, travel medical insurance, employee-assistance program):
-
RRSP matching:
-
Paid personal days in addition to vacation time and sick time:
Hybrid work-from-home option after probationary period:
Semi-flexible start times:
-
Opportunities for growth / career path:
Continued education / Tuition reimbursement
MAIN RESPONSIBILITIES:
- Schedule work for service technicians and subcontractors.
- Responsible for communicating all relevant information between clients and service technicians/subcontractors.
- Track service work and small projects from start to finish.
- Responsible for supervising technicians and their time tracking for payroll.
- Assist with technicians' timeoff requests.
- Support and motivate the technicians' team to consistently meet deadlines and standards of quality within budget and address any discrepancies directly with them.
- Responsible for calculating time and materials on workorders and preparing for invoicing.
- Responsible for ordering materials and supplies for service work and for small to medium size projects.
- Responsible for scheduling repairs and maintenance on tools and equipment.
- Assist with the tracking and organizing of vehicle maintenance.
- Hold signing authority for purchases, tools, vehicle repairs within established limit.
- Communicate effectively with clients and all team members.
- Responsible for scheduling safety training and first aid courses as required.
- Share responsibility for afterhour calls.
- Responsible for creating new client accounts.
- General administrative support to the Projects team.
- Works directly with Regional Manager to address requirements.
QUALIFICATIONS / REQUIREMENTS:
Required Experience:
years of experience as a coordinator within the construction or trades industry
- 2 years of supervisory responsibilities
Required Knowledge, Skills and Abilities:
- Strong computer skills in Microsoft Office
- Knowledge of Salesforce, Skedulo and customer portals is an asset
- Strong organizational skills
- Strong interpersonal skills with the ability to establish and maintain effective working relationships
- Strong communication skills written and verbal
- Ability to prioritize tasks
- Ability to solve problems efficiently
Job Types:
Full-time, Permanent
Salary:
$61,000.00-$65,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
Application question(s):
- Do you live in Surrey, BC or any surrounding cities/areas?
Experience:
- dispatching/coordinating: 5 years (required)
- supervisory: 2 years (required)
Language:
- English fluently (required)
Work Location:
One location
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