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    Senior Claims Adjuster - Vancouver, BC, Canada - Travelers Canada

    Travelers Canada
    Travelers Canada Vancouver, BC, Canada

    1 week ago

    Default job background
    Full time
    Description
    Senior Claims Adjuster, Warranty page is loaded Senior Claims Adjuster, Warranty
    Apply remote type Hybrid locations BC - Vancouver time type Full time posted on Posted Yesterday job requisition id R-34793 Who Are We?
    Solid reputation, passionate people and endless opportunities.

    Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees.

    You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

    Claim Target Openings
    Investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned Warranty claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contact, investigation, damages development, evaluation, reserving, litigation management, and disposition.

    Provides consulting and training resources and serve as a contact and technical resource to the field and our business partners.

    The annual base salary range for this position is $71,200 to $118,700.

    The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.

    the skills, education, training, credentials and experience of the candidate; As part of our comprehensive compensation and benefits program, employees may also be eligible for performance-based cash incentive awards.

    Directly handle assigned severe claims.

    Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

    Consult with Manager on use of Claim Coverage Counsel as needed.

    Directly investigate each Warranty claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.

    Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Engineers, third party consultants, and other experts.

    Maintain claim files and document claim file activities in accordance with established procedures.
    Utilize diary management to ensure that all claims are handled timely.

    Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

    Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.

    Apply the Company's claim quality management protocols, Best Practices and metrics to all claims; Develop and employ creative resolution strategies.

    Responsible for prompt and proper disposition of all claims within delegated authority.
    Negotiate disposition of claims with insureds and claimants or their legal representatives.
    Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

    Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

    Recognize cases, based on severity/complexity protocols that should be transferred to another level of claim professional and refer on a timely basis.

    Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

    Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable laws.

    Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

    Share accountability with business partners to achieve and sustain quality results.

    Evaluate all claims for recovery potential; Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.

    Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
    Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

    Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.

    State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.
    Maximize Individual Performance.
    Leading Self-Emotional Intelligence.

    As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application.

    In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements.

    Generally, License(s) are required to be obtained within three months of starting the job.
    Minimum 5 years experience in claim operations required.


    Health Insurance:

    Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.


    Retirement:
    You will also receive twelve paid company Holidays.
    Through Life Balance, you're eligible for free counseling sessions with a licensed therapist.

    Volunteer Encouragement:
    We have a deep commitment to the communities we serve and encourage our employees to get involved. We are committed to providing accommodation to persons with disabilities. We have 8 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees.
    Discover diversity and inclusion .

    Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment.

    Travelers has been recognized by organizations such as Forbes, Human Rights Campaign Foundation, and Military Times.

    Our employees are valuable assets to their hometowns, giving more than 100,000 hours of their time toward important causes each year.

    Learn about community involvement .
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