Customer Service Associate - Edmonton, Canada - Emerson

Emerson

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Customer Service Associate is an integral part of the Lifecycle Services service model, working nearly every aspect of a customer request.

As a Customer Service Associate, you are directly responsible for executing customer parts orders, assisting with workforce planning and service delivery schedules and supporting quality assurance processes.

With general direction, you will act as the primary liaison between customers, Premier Service Providers, Regional Machining Center site management and Final Control product engineers as needed.

AS A CUSTOMER SERVICE ASSOCIATE, YOU WILL:

Responsible for parts order execution and entry including price review, delivery, release, and work scope/planning activities.
Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates.
Transacts basic buying and planning responsibilities using AXIOM and Oracle systems.
Enters purchase orders handles transactional discussions to/with suppliers.
Understands MSDS guidelines and practices and applies them to customer orders and requests as executed.
May assist with repair quoting and order entry as needed and under the direction of the internal fulfillment specialist or RMC site leadership.
Ensures all processes from quote, purchase and final documentation are accurately captured for future reference. Requires a full understanding of the Quality Management System and processes.
Ability to facilitate technical question and answers between customers, valve technicians, Emerson engineering resources and other stakeholders.
Completes import and export compliance administrative paperwork.
Ability to follow procedures and guidelines on distribution of intellectual property.
May perform basic inventory transactions, including physical inventory processing, as instructed.

WHO YOU ARE:
You focus on priorities and set stretch goals. You balance planning with actions. You keep in touch with customers and build customer relationships. You solicit both input and discussion and create a plan and outline for various audiences.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

High School diploma and 2+ year of previous industry related experience
OR associate or bachelor's degree in supply chain management, Inventory Control or a related field
with a combination of previous service work experience.
Demonstrated ability to quickly learn proprietary systems.
Strong communication skills both oral and written.
Ability to meet deadlines.
Ability to prioritize competing demands.
Strong attention to detail and problemsolving skills
Ability to work in Canada without sponsorship now or in the future.

PREFERRED EDUCATION, EXPERIENCE & SKILLS:

Understanding or work experience with Fisher and Final Control product preferred
Knowledge of inventory management

WHY EMERSON

Our Commitment to Our People

Across the globe, we are united by a singular Purpose:_We drive innovation that makes the world healthier, safer, smarter, and more sustainable. _**
We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us**
Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: extended health & dental benefits, Heath Care Spending Account, life insurance coverage, registered pension plan/registered retirement savings plans.

We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives - and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values
and Diversity, Equity & Inclusion at Emerson
.

Equal Opportunity Employer

ABOUT EMERSON

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
**Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing