- Works with BC Corrections Health Services leadership to monitor, develop, implement, and evaluate indicators of quality outcomes and performance; prioritizes quality initiatives based on program functions, needs and performance measurement systems; plans, develops and implements culturally safe patient safety and quality improvement education, initiatives, and materials, including evaluation and sustainment tools.
- Collaborates with key stakeholders regarding patient/client complaints and concerns and supports a culturally safe and appropriate resolution of issues.
- Provides advice and consultation regarding the management of Indigenous client feedback/complaints, including both verbal and written communication and courses of action when initial steps do not resolve issues to a complainant's satisfaction.
- Contributes to continuous quality improvement of the department by identifying and evaluating new initiatives, developments, opportunities, and trends related to Indigenous-specific racism and discrimination and fostering culturally safe care.
- Meets with PHSA senior leaders, Ministry of Health representatives, Office of the Ombudsperson, Patient Care Quality Review Board, Prison Legal Services, Correctional Health Services, and other stakeholders as required to provide updates and direction related to care quality for indigenous patients at BC Correctional centres.
- Provides guidance on provincial, national, and international standards to BC Correctional facilities and to staff, encouraging dialogue, and provides leadership and advice to facilitate culturally safe resolution to care quality issues, complaints, and improvements.
- Contributes to the development and implementation of PCQO policies, procedures and protocols relating to health care quality and safety for review by the Medical Director, Correctional Health Services, as well as facility/agency specific leadership and health care committees.
- Ensures BC Correctional health care quality and safety activities are in alignment with accreditation requirements.
- Manages the complaints process by working directly with indigenous patients/families and Correctional Health Services through activities such as full chart reviews of the electronic health records to determine appropriate action, documentation, and reporting, and timely follow up as guided by the Patient Care Quality Review Board Regulations, associated Ministerial Directives, and PHSA policy and standards.
- Collaborates and acts as an expert resource to Directors, Medical Directors, and Managers, as well as other senior leaders or administrative support staff in the management of indigenous patient complaints/concerns, requests for information and requests for assistance.
- Assists in the maintenance and development of client feedback information management system (, Patient Safety and Learning System (PSLS) data collection tools and databases), ensuring that client feedback is documented, and activities and outcomes are analyzed and reported for accountability and improvement purposes. Creates standard and ad hoc reports as required for PHSA Executive, Board, and the Ministry of Health.
- Performs other related duties, as assigned.
- A level of education, training, and experience equivalent to a Baccalaureate in Health Care Administration, or Business Administration plus graduation from a recognized Nursing or Health related program and a minimum of (3) years' management experience plus three (3) years' related conflict resolution/crisis intervention experience, including one (1) year of recent related experience in any of the following areas: Indigenous specific anti-racism work, or work in the Indigenous health sector, inclusive of facilitation related to Indigenous cultural safety, Indigenous health administration, or direct health service delivery. Candidate must also have comprehensive knowledge of Indigenous cultural safety and humility within health services contexts and have completed training in Indigenous cultural safety and trauma informed practice. Supplementary courses in addictions/substance use/mental health are desirable as is experience working in a correctional facility.
- Demonstrated leadership and management skills in a large diverse environment with the ability to build team capabilities and form coalitions with diverse partners (both internally and externally). Demonstrated comprehensive knowledge of Indigenous worldviews and perspectives of health and wellness and/or demonstrated allyship. Demonstrated proficient knowledge of Indigenous cultural safety and humility within health services contexts. Demonstrated knowledge of systemic discrimination, anti-Indigenous racism, colonization, and social determinants of health. Ability to maintain confidentiality and discretion when meeting with government officials and other key stakeholders. Demonstrated analytical problem solving to develop progressive, creative, and innovative solutions. Ability to monitor and/or report on budget/resource variances. Demonstrated ability to exercise good judgement, plan, organize, and delegate responsibility. Strong oral and written communication skills to present and prepare concise analyses, reports and recommendations to multidisciplinary audiences. Ability to be adaptable and flexible to meet changing priorities and resource constraints, working diplomatically to establish and maintain effective working relationships with various levels of management, staff, physicians, and other health care staff. Ability and willingness to travel, work independently with little or no supervision, and have flexible work hours. Demonstrated ability to productively use spreadsheet, word processing, database, and presentation applications. Physical ability to perform duties of the job.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
- Join one of BC's largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
-
Indigenous Care Quality Specialist, Corrections
3 weeks ago
PHSA Vancouver, Canada**Indigenous Care Quality Specialist, Corrections** · Patient Care Quality Office · Vancouver, BC · **Pursuant to section 42 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. We invite applicants to self-identify within thei ...
-
Quality Incident Resolution Specialist
2 weeks ago
Arc'teryx North Vancouver, Canada Full timeYour Opportunity at ARC'TERYX: As the Quality Incident Resolution Specialist, you safeguard our consumer experience and brand equity when defective or deficient product slips through our normal quality control processes. You take a lead role in the investigation of quality and co ...
-
Quality Assurance
5 days ago
On Side Restoration Vancouver, CanadaCompensation: $70, – $80,* / year (full-time / permanent) · The Quality Assurance (QA) Specialist will be responsible for reviewing and responding to customer feedback as it relates to service, project completion and workmanship with a focus on investigations, file audits and rev ...
-
Control System Service Specialist
5 days ago
OC North Vancouver, CanadaControl System Service Specialist Job Description: · Company Details: · Olympic Controls Inc. (The "Company") is a full-service solutions provider of smart homes, heating, ventilating and air conditioning (HVAC) controls and building automation systems serving British Columbia an ...
-
Food Safety
2 weeks ago
Rentokil Initial Vancouver, Canada Full timeProduct/Brand Specialist · Ready to use your hotel, restaurant or supermarket experience in a new and exciting way? Have a knack for training/coaching others? Looking to build you career in a growing world-class organization? Come see why so many of our · team members recommend u ...
-
Senior Specialist, AML QA
1 week ago
BCLC Vancouver, CanadaEmployment Information: · Job Type: Permanent, Full Time · Salary Range: $82, $102, $128,294.00 · Expected Salary: Our typical hiring range will be +/- 10% of the midpoint listed above. Factors influencing this decision include qualifications and market conditions for the ro ...
-
Key Account Specialist
3 weeks ago
Eminence Organic Skin Care Vancouver, CanadaLocation: 530 West Broadway, Vancouver BC, Canada · Core hours: Monday to Friday from 8am – 4:30pm PST · We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite ...
-
Specification Sales Specialist
2 weeks ago
EightSix Network British Columbia, Canada Part time / Full timeJob Description · Head quartered in Toronto, Canada, Leviton Lighting Canada, a business unit of Leviton Manufacturing has been operating in Canada for over 70 years. Our business is growing and we are searching for a talented individual to join our team of sales, lighting and m ...
-
Manager, Post Collections
2 weeks ago
EightSix Network British Columbia, Canada Part time / Full timeJob Description · Purpose of Position: · The Manager, Post-Collection, is responsible for the operational oversight of the post-collection services for Recycle BC, ensuring the contract is successfully executed and desired outcomes are achieved. This role will manage post-collec ...
-
Manager, Post Collections
2 weeks ago
Recycle BC Vancouver, CanadaPurpose of Position: · The Manager, Post-Collection, is responsible for the operational oversight of the post-collection services for Recycle BC, ensuring the contract is successfully executed and desired outcomes are achieved. This role will manage post-collection operations for ...
-
Compliance Specialist
6 days ago
Visier, Inc Vancouver, CanadaVisier is the leader in people analytics and we believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way that organisations make decisions, allowing them to elevate their employees and drive better business outcomes. Embarking on an ...
-
RTLS Healthcare Specialist
1 week ago
Ainsworth Vancouver, CanadaDescription · Position at Ainsworth If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a subsidiary of GDI, t ...
-
GRC Specialist
2 weeks ago
Visier, Inc Vancouver, CanadaVisier is the leader in people analytics and we believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way that organisations make decisions, allowing them to elevate their employees and drive better business outcomes. Embarking on an ...
-
R&D Documentation Specialist
2 weeks ago
Ansys Vancouver, Canada· The R&D Documentation Specialist works under the supervision of a senior team member to create Ansys documentation deliverables. This role requires effective research, writing, and editing skills. As part of the Optics Solutions team, the R&D Documentation Specialist collabora ...
-
Quality Control Manager
2 weeks ago
EightSix Network British Columbia, Canada Part time / Full timeJob Description · QUALITY CONTROL MANAGER – Legacy Turbines Inc · Contact – Dave Banns ( or ..) · Following a significant volume increase and recent business relocation to a new state-of-the-art helicopter engine MRO facility based in Abbotsford BC. Legacy Turbines Inc, /) is ...
-
Environmental Specialist
1 week ago
Seaspan British Columbia, Canada Full timeReporting to the Senior Environmental Specialist, this position is primarily responsible for supporting operations, compliance inspections, implementation of environmental programs, and regulatory reporting at Vancouver Shipyards (VSY). This role would also support Vancouver Dryd ...
-
Document Specialist, Team Support
1 week ago
Mc Carthy Tetrault Vancouver, Canada RemoteJob Description · At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of and one of . Our culture is built on professional excellence, collaboration, innovation, t ...
-
Sr. Manager Equipment Breakdown
2 weeks ago
EightSix Network British Columbia, Canada Part time / Full timeJob Description · Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. · Aviva has an excellent opportunity in our GCS – Engineering Risk Management department fo ...
-
Specialist, Leadership
2 weeks ago
PHSA British Columbia, Canada Permanent/Full timeSpecialist, Leadership & Organizational Development · BC Emergency Health Services · BC (Hybrid) · Regular, Full-Time, Permanent, Non-Contract · BC Emergency Health Services (BCEHS) is seeking a dedicated and experienced Specialist, Leadership & Organizational Development (LD/O ...
-
Apply in 3 Minutes: Campaign Manager
2 weeks ago
Noise Digital Vancouver, Canada $55,000 - $67,000Who we are · Noise Digital is a leader in data-driven & personalized digital marketing. We are looking for a Junior to Intermediate Data Analytics Specialist with experience in or knowledge of the Google Analytics and Marketing Platforms (GA Universal, GA4, GTM, GMP), and/or Adob ...
Indigenous Care Quality Specialist, Corrections - Vancouver, Canada - PHSA
Description
Job ID _pl355 Date posted 05/31/2024Indigenous Care Quality Specialist, Corrections
Patient Care Quality Office
Vancouver, BC
Pursuant to section 42 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. We invite applicants to self-identify within their cover letter and/or resume.
In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Indigenous Patient Care Quality Office Manager, the Indigenous Care Quality Specialist, Corrections, provides guidance and leadership on provincial, national, and international standards of complaint management to BC Corrections Health (CHS) care service areas, with a primary focus of supporting complaints made by Indigenous patients and families. The role ensures a culturally safe approach to patient care quality reviews throughout the 10 BC Correctional Centres in the health care service areas and is responsible for coordinating and reporting on annual audits of care quality complaint trends for PCQO CHS files with indigenous complainants. The Care Quality Specialist provides direct advice to the health care staff, as well as expertise and support to professional practice leadership in the Corrections facilities.
What you'll do
What you bring
Qualifications
Skills & Knowledge
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Salary Range: $88,990 - $127,923 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 1G9
Closing date: Applications accepted until position is filled
Hours of Work: Monday to Friday)
Requisition # 166725E
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we do
The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs:
PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the
One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at .
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Indigenous Care Quality Specialist, Corrections professionals in Vancouver
-
Gregory Dash
Computer Aided Design/Project Management
-
Sayed Atthari
Pharmacist
-
Avinash Dubey
.NET Developer
-
Manuel Saravia
DIGITAL MARKETING SPECIALIST
-
Amir Karami Sichani
Senior Biomedical Engineer