Operations Manager - Saint John, Canada - 09 Irving Oil Limited

09 Irving Oil Limited Saint John, Canada

2 weeks ago

Full time

Description

As an Operations Manager, you will be responsible for directly supervising our Fuel Delivery Drivers and/or Home Heating Technicians. Your goal will be leading the daily operations of the fleet in the assigned area of business while promoting and enforcing all safety initiatives. Your success will be determined by your ability to solve problems using creative solutions coupled with a strong passion for our customer.

What We Offer:

Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café

Hybrid Work Model - Allows for a blend of in-office and work-from-home days

Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance

Flexible Benefits Plan - in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.

Paid Vacation - Plus an annual option to purchase additional vacation, too

Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program

Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

Recruit professional drivers and develop orientation and training plans.

Provide continuous coaching and feedback, administer performance management process and follow progressive discipline procedures.

Engage in employee retention and satisfaction initiatives, including wellness programs.

Adhere to established policies and procedures; recommend and implement improvements and changes as needed.

Develop and manage drivers' schedules including vacations, meetings, extra shifts, etc. to ensure all shifts are covered and drivers are executing planned loads.

Manage injury and incident reporting; assist with investigation and resolution.

Promote personal and environmental safety and achieve established goals and collaborate with Environment, Health & Safety.

Establish budgets, support key performance indicators, and achieve maximum fleet utilization.

Support external customers by addressing concerns, promptly resolving issues, and maintaining commitments and internal customers by fostering relationships, collaborating with dispatch and fleet management, and advising management as appropriate.

Your Skills:

Excellent verbal and written communication skills as well as strong interpersonal skills.

Leadership skills with an ability to build relationships

Analytical skills

Quick decision-making ability with attention to accuracy and detail

High sense of accountability and urgency

Your Experience:

Post-secondary education and/or equivalent operations or distribution experience, with a customer service background.

2-3 years' experience in distribution and/or operations.

Minimum 2-3 years leadership/management experience.

Job Requirements - Work Experience

Job Requirements - Education

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