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    Business Application Manager - Ottawa, ON, Canada - Telesat

    Telesat
    Telesat Ottawa, ON, Canada

    1 week ago

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    Description

    Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.

    Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.

    The company's state-of-the-art fleet consists of 15 GEO satellites, the Canadian payload on ViaSat-1 and one Phase 1 LEO satellite, which is the start of Telesat Lightspeed. For more information, follow us on Twitter, LinkedIn or visit

    A business application manager is responsible for overseeing and managing the maintenance and enhancement of business applications. This role requires technical expertise with business experience to ensure that the company's software systems are aligned with its goals and objectives.

    Main Responsibilities

    • Application Management: Manage the lifecycle of business applications, including selection, implementation, configuration, customization, integration, and ongoing support.
    • Requirements Gathering: Collaborate with business stakeholders to understand their needs and translate them into functional and technical requirements for application development and enhancement.
    • Project Management: Plan and coordinate application-related projects, including timelines, resources, and deliverables, to ensure successful execution and timely completion.
    • Vendor Management: Collaborate with software vendors and service providers to evaluate, select, and negotiate contracts for application-related products and services.
    • System Maintenance: Ensure the availability, stability, and performance of business applications by overseeing maintenance activities, troubleshooting issues, and implementing upgrades and patches.
    • User Support and Training: Provide guidance and support to end-users, including troubleshooting user issues, conducting training sessions, and developing user documentation.
    • Data Management: Ensure data integrity, security, and compliance within business applications, including data backups, access controls, and regulatory requirements.
    • Business Analysis: Analyze and assess business processes and workflows to identify opportunities for automation, efficiency improvements, and system enhancements.
    • Change Management: Plan and implement change management strategies to facilitate user adoption of new applications or system updates, including communication, training, and user acceptance testing.
    • Continuous Improvement: Stay up-to-date with industry trends, emerging technologies, and best practices in business application management, and make recommendations for process and system improvements.

    Education & Experience Required

    • Education: A bachelor's degree in computer science, information systems, business administration, or a related field. Relevant certifications such as Project Management Professional (PMP) or ITIL is beneficial.
    • In-depth understanding of information technology concepts, systems, and methodologies. Familiarity with software development lifecycle (SDLC), infrastructure management, SOX compliance and IT service management (ITSM).
      • Several years of experience in application management, project management, or a related
    • In-depth experience with enterprise resource planning (ERP) systems, customer relationship management (CRM) software is required - experience with Workday Financials/HR and Salesforce is an asset.
    • Strong technical knowledge of business applications, databases, integration technologies, and software development methodologies. Proficiency in programming languages, such as SQL or Java, may be advantageous.
    • A solid understanding of business processes and workflows, as well as the ability to translate business requirements into technical solutions.
    • Excellent interpersonal and communication skills to effectively interact with stakeholders at all levels, including business users, IT teams, and vendors. Ability to work collaboratively in a cross-functional environment.
    • In-depth experience with GitLab/Jira/Confluence/MS Office tools.
    • Demonstrated ability to manage projects, including planning, resource allocation, risk management, and project tracking. Familiarity with project management methodologies, such as Agile or Waterfall.
    • Experience in leading and managing a team of application developers, analysts, or support personnel. Strong leadership, mentoring, and coaching skills.
    • Ability to adapt to changing business needs, priorities, and technologies. Willingness to learn and explore new applications and technologies as required.

    Decision Making & Supervision

    • Make decisions and recommendations requiring analysis and interpretation within established procedures

    Working Conditions

    • Generally comfortable working conditions.
    • Moderate visual concentration in use of video display terminal.
    • Must be willing to accept minimal travel to national and international locations.
    • Occasional overtime required
    At Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process. All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly. We will work with you to meet your needs. All accommodation information provided will be treated as confidential.

    Commitment: Full Time Hire - (FTE with Benefits)

    Department: Space and Network Engineering ‐ Business Applications

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