Educational Technology Technician - Sackville, Canada - Mount Allison University

Mount Allison University Sackville, Canada

6 days ago

Full time

Description

Position description

Reporting to the Network Manager, Computing Services and collaborating with Faculty, the Educational Technology Consultant provides guidance to faculty on integrating instructional technology into their teaching. The incumbent manages and assists faculty, staff, and students with the University's Learning Management System (LMS) and Microsoft Teams, and may also provide advice on how to implement effective instructional and communication strategies using technology.

Primary Position Responsibilities

Operate and maintain the University's Learning Management System; this includes, but is not limited to, the following: managing user accounts and course spaces through automated interfaces with other University systems; maintaining course content - copying, backing up and adding content to courses; managing the organization of courses, disciplines and categories; performing system troubleshooting and system and security updates; responding to inquiries from administrative staff, students and faculty related to the use and application of the LMS; working closely with other Computing Services staff to ensure the reliability and integrity of the LMS.

Communicate regularly with faculty to ensure that the information, activities and content posted on the University's LMS are complete and up-to-date.

Advising and assisting faculty with their use of Moodle and other educational technology software

Develop training content in various formats (videos, documents, web pages) for faculty and students

Prepare and provide live demonstrations on how to use the learning technology to individuals or large groups (20+ people)

Oversee the work of up to 4 student interns by providing work assignments and general guidance and direction with input from other Faculty members.

Perform other related duties as required.

Qualifications/skills

A Bachelor's degree, or College diploma plus successful experience, in a related field.

Knowledge of and experience with Learning Management Content Management, or Document Management systems, including familiarity with system administration tasks and procedures.

Knowledge and experience using Microsoft Teams video conferencing software

Proven ability to provide guidance to both novice and experienced users on a wide range of technologies.

Diplomatic and supportive interpersonal skills that help build confidence with novice technology users or others requiring assistance.

Excellent written and oral communication skills.

Commitment to superior client service; includes ability to prioritize requests for service while being responsive to needs.

Ability to work on many projects simultaneously while managing priorities effectively.

Integrity and proven ability to work in confidential contexts.

Demonstrated competence with MS 365 Suite.

Familiarity with Moodle or similar Learning Management Systems preferred.

Willingness to work occasionally outside normal business hours.

If you are interested in the challenges and opportunities that this position has to offer, please forward your application to: Human Resources Department, Mount Allison University, 65 York St., Sackville, NB E4L 1E4 Fax: , e-mail: Review of applications will begin on May 13, 2024.

Mount Allison is committed to diversity and inclusiveness. We encourage applications from members of racialized communities, Indigenous persons, persons with disabilities, and persons of all sexual and gender identities. We seek candidates with qualifications and knowledge to contribute specifically to the further diversification of our campus community.

At Mount Allison, we are committed to ensuring your interview experience is as comfortable and accessible as possible. If you require any accommodations or adjustments during the interview process, please do not hesitate to inform us. Your needs are important to us, and our dedicated team is here to support you.

Visit our website at for other employment opportunities at Mount Allison University or to register to receive e-mail notification of new opportunities.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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