Business Development Coordinator - Richmond, Canada - Cam Clark Ford Richmond

Cam Clark Ford Richmond

Verified Company

Richmond, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_An excellent opportunity with a quickly growing, dynamic business _

The Cam Clark Auto Group is seeking a results-oriented _Business Development Coordinator_ for our Ford location in Richmond, BC.

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well.

Responsibilities_
Contact customers to remind them of upcoming appointments.
Will be responsible for covering the reception during the lunchtime period and cover the switchboard if needed.
Perform outbound postservice customer experience/satisfaction phone calls/texts the following day of servicing their vehicle.
Handling and filling the documents as needed.
Keep detailed notes in PBS Customer File "workplan" of all interactions made.
Promote positivity when speaking to our customers and encourage repeat business.
Make phone calls to customers to book recall work that could be completed on their current vehicle, working with the parts team on restricted parts.
Contact special order parts when required, and if parts have not arrived, rebook customer appointments.
Other duties as assigned.
Skills_
One (1) year of experience working as an appointment coordinator/business development coordinator in a dealership setting.
High School Diploma or equivalent.
Strong written and verbal communication skills.
Confident and professional phone conduct.
Strong computer skills.
Detailoriented and excellent organizational and multitasking skills.
Strong record of positive customer satisfaction results.
Excellent critical thinking & problemsolving skills to resolve customer issues.
Proven ability to work cohesively with team members, other managers & departments as part of a team.
We thank all interested applicants but only those chosen for an interview will be contacted._