Solution Analyst - Mississauga, Canada - Hatch

Hatch

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID:85729

Job Category:
Digital

Location:
Mississauga, ON, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change.

With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate.

With practical solutions that are safe, innovative and sustainable, we think globally while acting locally.

Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance.

Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

Looking to take the next step in your career? Hatch is currently seeking a highly motivated Solution Analyst to join the Digital group in Mississauga.

Digital solutions have become a key component of the strategic direction and vision of today's modern organizations.

Join our diverse team and award-winning culture and be part of our clients' digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce.

This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.

The Solution Analyst proactively works with both client and business owners, representatives and users to understand and translate business requirements into information technology solutions.

The Solution Analyst keeps abreast of technology advances and is responsible for making the business aware of any business opportunities or constraints due to technology developments.

Engage business partners, gather/review business requirements and project proposals to translate them into functional designs and solution suggestions
Evaluate the design, quality, stability and maintainability of solutions including standard and custom processes/solutions to meet organizational needs
Prepare documentation (user stories, procedures, processes, user manuals and test cases) according to standards and need
Respond to client and business priorities and projects and negotiate scope, budget and timing for fixes and enhancements with the business and the development teams
Actively engage with all interested stakeholders and representative user groups in determining solution strategy and requirements, communicating where necessary to ensure appropriate resources are available from the business, reviewing progress, demonstrating interim work results, conducting user testing and releasing to production
Work together with the client or business representatives to package up and prioritize work for investigations, maintenance sprints, incremental/agile development sprints and projects and in translating functional needs into user stories or development specifications
Working in a team environment, work with the agile teams to ensure the user stories are executed, tested, reviewed with the business and all progress is reported, pitching in with any skills needed to get the team's backlog across the finish line, including negotiating timelines, resourcing or backlog items, testing, grooming the backlog of features in priority, etc
Engage with the client and business to implement effective change management and training practices when implementing solutions
Facilitate the collection of user feedback and work with the business to facilitate escalation of end user issues
Proactively manage technical problem resolution, involving vendors and other Hatch Digital members as appropriate
Together with the business owners, create, manage and further effective vendor relationships at all organizational levels
Support the production environment, assisting administrators and support teams in their roles to ensure acceptable system performance and uptime, adhering to Hatch's change management strategy
Ensure provision of adequate and current technical documentation related to the solutions and their administration
Implement usage, performance and totalcostofownership metrics and develop strategies to address as appropriate
Collaborate on all matters pertaining to infrastructure / architecture requirements, including networks, databases, storage, software licensing, technology recovery plans