Adashi - Applications Support Specialist Remote - Ottawa, Canada - Versaterm

Versaterm

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

THE POSITION

Adashi Systems is a dynamic, entrepreneurial firm looking for exceptional people to join in our passion to help public safety agencies.

As a leading software developer in the Public Safety market, we are in the business of saving lives. Our software is used by customers around the world to respond to and manage emergencies.

We want people who love using cutting-edge technologies to improve the world of Public Safety and who are not afraid of tackling challenging technical problems.

Even as a fun-spirited company we take what we do and the people we support very seriously.

We are looking for a highly motivated Applications Support Specialist to work in a team that supports our software deployments in the field, as well as internal company I.T.

infrastructure.

JOB REQUIREMENTS

Work 9 AM to 5 PM Eastern Time as part of the Tech Support team
Monitor phone for slowmoving trouble ticket queue (approx. 05 calls per day)
Occasional afterhours work is required but no more than 40 hours in a week on average
Once fully trained, the employee will join the Oncall rotation for the Enterprise customers, 1 week out of every 4. This means 24/7 emergency phone calls are possible (but rare)
Test and deliver new software updates to customers
Troubleshoot a wide variety of software issues
Maintain company I.T. infrastructure
Ability to work from home (home Internet connection required, company will supply other hardware)
Occasionally document internal processes

PREFERRED EXPERIENCE

Extensive Windows software and operating system installation, configuration, and troubleshooting knowledge.
Windows networking basics
Software testing and Defect Reporting
Virtual Machines (VMWare mainly)
Ability to read and interpret XML
Interpersonal skills for direct customer contact
Microsoft SQL database knowledge and experience
Experience in ESRI and other Geospatial technologies
Experience in Public Safety a plus
IIS Management
Mobile OS Support

ELIGIBILITY

This is a fulltime salaried position. You must be eligible to work in the USA or Canada without a visa or visa renewal. No visas will be sponsored.

COMPENSATION AND ADDITIONAL BENEFITS

Competitive fulltime salary is dependent upon skills/experience plus health, dental, vision, vacation package, flexible working hours, flexible workspace, and ample opportunity for advancement.