Junior Technical Account Manager - Toronto, Canada - Vision Hollow Metal Limited

Vision Hollow Metal Limited
Vision Hollow Metal Limited
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Company Overview
We are looking for motivated individuals with an appetite to learn and bring value to our team.

Whether you are a recent graduate or have years of experience Vision can assist you in achieving your full potential and career goals.

Our evolving culture is guided by our progressive mindset, cross functional training, and career advancement.


Responsibilities

  • Operate as the lead point of contact for all matters related to any assigned customer accounts.
  • Exhibit a professional and wellmaintained relationship with customers to ensure ongoing customer satisfaction.
  • Monitor customer trends to ensure understanding on purchasing or pattern changes.
  • Respond to customer inquiries and coordinate with field or inhouse sales representatives for new business opportunities with new or existing customers.
  • Work as a liaison with the customer support team and product development department to improve the entire customer experience.
  • Collaborate with sales team to identify and grow opportunities within territories.
  • Ensure the timely and successful delivery of customer orders by coordinating with our production scheduling and shipping department.
  • Customer orders processing includes, but is not limited to the following:
  • Review work/production order, including special instructions
  • Make inquiries about products and follow up with appropriate personnel immediately
  • Ensure that all customers are issued Order Acknowledgments
  • Ensure that all customer accounts have had no changes or alternations. All changes in customer accounts should be reported to Management when appropriate to do so.
  • Ensure that customers accounts are maintained according to the appropriate current correspondence records
  • Generate price quotations and, obtain approval by Management when necessary as applicable
  • Generate or prepare templates if required
  • Responsible to complete forms when necessary, but it is not limited to the following:
  • Incident Reports
  • Return Good Authorization
  • Shipping/Pick Up Request Form
  • Assist with challenging client request or issue escalations as needed
  • Update job knowledge by participating in product training
  • Provide market intelligence regarding competitors and price increases
  • Prepare reports on account status monthly

Knowledge, Skills and Abilities

  • Diploma in Mechanical Engineering or equivalent
  • Knowledge of Microsoft Word, Microsoft Access, Microsoft Excel and Power Point.
  • Ability to read, write, understand, and communicate effectively in English
  • Ability to create spreadsheets and word processing of documents such as reports, memos, letters, etc.
  • Ability to perform projects with a high level of accuracy (i.e. entering and processing information)
  • Ability to effectively time manage projects.
  • Vision Hollow Metal Limited is committed to providing reasonable accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process._

Job Types:
Full-time, Permanent


Benefits:


  • Casual dress
  • Dental care
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

Application question(s):

  • Experience dealing with big box retail stores

Experience:


  • Engineering support: 2 years (preferred)
  • Customer service: 3 years (preferred)

Work Location:
In person
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