Clk 15r - Victoria, Canada - BC Public Service

BC Public Service

Verified Company

Victoria, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Title- CLK 15R - Intake Agent- Position Classification- CLBC Clerk N15- Union- GEU- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $53, $60,707.

45 annually- Close Date- 3/27/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Public Safety & Sol General- Ministry Branch / Division- RoadSafetyBC- Job Summary
An excellent career-building opportunity for a dedicated administrative professional

This position is based in a busy Contact Center providing front-line customer service via telephone to the public and various stakeholders including Insurance Corporation of BC (ICBC), Driver Licensing Offices, members of the policing community as well as physicians and medical office assistants.

Additionally, the Intake Agent independently reviews, evaluates, and administers medical and remedial documents/information to provide prompt and accurate information in an adversarial and complex environment regarding Driver Medical Fitness and Remedial Programs including the Responsible Driver, Ignition Interlock and Driver Improvement Programs.

In addition, Client Services is responsible for providing general RoadSafetyBC program education/information regarding Vehicle Impoundments, Administrative Driving Prohibitions, Immediate Roadside Prohibitions, and 24-Hour Prohibitions.

Job Requirements:

Grade 12 graduation or equivalent (i.e., GED) plus experience working in an environment that requires the use of effective communication and conflict resolution skills.
1 year experience providing client service in an adversarial environment dealing with the diversified public.
1 year experience working in a highvolume processing environment, entering data in various computer software programs.

About this Position:

This posting is to establish an eligibility list for future permanent and/or temporary vacancies.

Flexible work options are available; this position may be able to work up to 4 days at home per week as per the Telework Agreement.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities.

For more information, please see What We Offer.

How to Apply:

Cover Letter:

NO:

Please do not submit a cover letter as it will not be reviewed.

Questionnaire:

YES (COMPREHENSIVE) - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements.

Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience.

Please allot approximately 60 minutes to complete the questionnaire.

Additional Information:

A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.