Grievance and Claims Specialist - Vancouver, BC, Canada - BC Infrastructure Benefits

Description

Job Title: Grievance and Claims Specialist

Division: Workforce Operations

Reports to: Executive Director, Operations

Who We Are:

A career at BC Infrastructure Benefits (BCIB) is your opportunity to join a team that is committed to creating career-building opportunities in the skilled trades and being leaders in creating respectful jobsites that are free from discrimination and harassment. Together, we are building the diverse and skilled workforce in British Columbia, and supporting the construction industry's needs, now and in the future.

BCIB is the progressive employer on some of British Columbia's largest public infrastructure projects. Joining BCIB is your opportunity to make a large-scale investment in the construction industry workforce. One of the ways BCIB is making that investment is through our Respectful Onsite Initiative (ROI). All employees, including both corporate and skilled trades employees, participate in our ROI training program. ROI is our shared commitment to fostering respect and creating safe and welcoming workplaces.

At BCIB, our commitment to diversity and inclusion is entrenched in our mandate and our values. Province's skilled trades workforce, we value every voice, share every challenge, limitless in our pursuits, and welcome any excuse for a potluck. If you are looking for an exceptional place to work where you can make a positive impact across the province and enjoy a culture of belonging, consider a career with BCIB.

BCIB has been named as one of BC's Top Employers and as one of Canada's Best Diversity Employers.

Find out why:

Job Summary:

In this role you will report to the Executive Director, Operations. You will be responsible for leading the grievance and claims process. The successful candidate will have a deep understanding of Canadian labor laws and regulations, along with exceptional communication and negotiation skills. The Grievance and Claims Specialist will manage the grievance process on behalf of BCIB and will facilitate processes and activities between the Contractor/s, the unions and legal that support the grievance stages.

Essential Duties & Responsibilities:

• Represent BCIB in grievance proceedings and negotiations.
• Lead the grievance process, including documenting and meeting with employee and shop steward/s.
• Respond to grievances filed by union members and initiate the investigation process in a timely manner.
• Conduct thorough investigations into grievances to gather relevant information, including interviewing employees, reviewing documentation, and assessing compliance with collective bargaining agreements and employment laws.
• Build strong relationships with and act as the liaison between BCIB on-site operations, BCIB's HR, trade unions and contractors.
• Communicate effectively with union representatives and affected employees throughout the grievance process, providing updates on the status of investigations and any proposed resolutions.
• Serve as a liaison between the union, BCIB and legal counsel to address grievances effectively and ensure compliance with our collective bargaining agreement – The Community Benefits Agreement (CBA).
• Research labor laws, collective bargaining agreements, and industry standards to support grievance resolution and negotiations.
• Maintain accurate records of grievances, investigation findings, and any resolutions reached, ensuring compliance with legal requirements and collective bargaining agreements.
• Identify and communicate issues and concerns to BCIB HR and Operation's leadership.
• Collaborate with the site teams to help resolve issues, concerns, grievances, or questions which cannot be resolved at the site level.
• Develop and implement procedures in the Workforce Management System (WMS) for grievances and labour relations that align with BCIB's policies and practices.
• Collaborate with BCIB HR, Operations, and the Executive Team to share information, ideas, and best practices to support the on-site workforce.
• Track and monitor all grievances and report out on findings and issues, providing regular updates to BCIB HR and Operation's leadership.
• Provide a grievance and claims report to leadership as required.

Qualifications & Years of Experience:

• Degree in human resources or industrial relations.
• Four years minimum related experience working in a unionized setting.
• Experience managing the grievance process required.
• Knowledge of relevant employment and labour legislation, including the BC Employment Standards Act, Human Rights Code, Labor Relations Code.
• Valid Class 5 Drivers License and a clean driving record, with the ability to drive a mid to large size vehicle.
• Willingness to travel to project locations as/when required.
• Ability to be on call as/when required.
• An equivalent combination of education and experience may be considered.

Preferred Skills:

• Strong written communication and formal documentation skills.
• Exceptional oral communication skills and issue resolution experience.
• Ability to facilitate and mediate employee/employer issues.
• Extensive knowledge dealing with case management issues.
• Proven ability to work collaboratively with others.

Supervisory Responsibilities: This role has no supervisory responsibilities.

Work Schedule:

• Full time: 37.5 hours per week
• Monday – Friday
• Hybrid – BCIB currently follows a hybrid schedule where employees work from the BCIB head office a minimum of three days. Based on the needs and demands of the role, more days may be required.

Compensation:

• The range offered for this position is: $90,000 – $95,000 annually.
• Compensation offered within this range is based on factors unique to each candidate, including skills, qualifications, experience and credentials.

What's In It for You:

• Extended Health & Dental Benefits – Premiums paid by BCIB.
• Company Pension Plan
• Life Insurance
• Employee and Family Assistance Program
• Wellness Spending Account
• Health Care Spending Account
• Focus on your development through tuition reimbursement, training, and professional development.
• Maternity/Parental leave top-up
• 4 Week Vacation
• 10 Sick Days

* We offer additional paid other leave days for personal days such as cultural leave, family responsibility leave, and medical/dental appointments.

Work Environment and Head Office Features:

• Complimentary Fitness Facilities with changing room & showers
• Large open floor and windows with a view
• Business Casual/ dress for your day
• Shared kitchen & lunch area
• Coffee station
• Bike locker
• Near Public Transit
• Near False Creek

Recruitment Process:

BCIB staff will review all applications received, but only applicants that demonstrate their suitability for this position by meeting the minimum level of qualifications and experience will be contacted for an interview. A standard interview format will be used including general, scenario and behavioral descriptive interview questions.

Please send your resume and cover letter to

BCIB is committed to employment equity and building a diverse workforce, representative of the communities we serve throughout the province. We believe our team's diversity is our strength, and encourage all Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. To learn more about BCIB's commitment to diversity, equity and inclusion, please visit our website.

Accommodations are available on request for candidates with disabilities who anticipate needing modifications during the application and interview process. Please email and we can discuss the matter in confidence.

Job Types: Full-time, Permanent

Pay: $90,000.00-$95,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Vancouver, BC V6B 0N8: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Class 5 Drivers license with a clean record (required)

Work Location: Hybrid remote in Vancouver, BC V6B 0N8