Entry Level Dispatch Planner - Vaughan, Canada - UTG

UTG
UTG
Verified Company
Vaughan, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
BE MORE THAN JUST A DISPATCHER - BE A WORKLOAD PLANNER

Are you hungry for meaningful work? Do you enjoy being organized? Do you forecast ahead of time to get better results? Do you want your work to impact the big picture? You are more than just a team member to us - you are a part of our family and you are worth investing in
What we need is an enthusiastic workload planner to help manage, monitor, and come up with strategies that yield efficiencies in the business

Are you interested in hearing more about our dynamic environment and how we help you grow and realize your full earning potential by engaging customers with the expert advice they deserve?


Key Responsibilities


Represent Enercare in a professional, courteous and customer service-oriented manner on each and every call; you are a proud ambassador for our company.

Answer phone calls and tend to internal and external customers' requests.

Handle customer escalations by ensuring that their problems get resolved and their issues addressed at the right level.

Continuously monitor the board to prevent anomalies and ensuring that each work order is completed from start to finish.

Forecast for peak seasons, or temperatures hitting sub-zero levels or heatwaves. Making sure that there are enough resources as per requirement.

Handle escalations with preventative measures before it turns into an Office Of The President complaint.

Clean up the queues as it pertains to the Workload Planning Department.

Understand the area of jurisdiction and guaranteeing each technician has the shortest route possible to decrease mileage.

Help customers by giving them the 'Best Advice' with their HVAC needs.

Contribute to business growth by effectively allocating workload to technicians.

Perform other duties as required by supervisor or designate.

Completed a minimum of Grade 12 or equivalent.

Be willing and able to work rotating shifts, weekends, holidays, and standby duties as required.

Must be able to communicate clearly and effectively, both in written and verbal communications.

Must have strong interpersonal and problem-solving skills.

Must have outstanding customer service skills.

Must have experienced with dealing with customer escalations over the phone or in person.

Very punctual and dependable.

We thank all applicants for their interest; however only those individuals selected for an interview will be contacted.


Job Types:
Full-time, Permanent


Job Types:
Full-time, Permanent


Salary:
From $20.00 per hour


Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Ability to commute/relocate:

  • Vaughan, ON: reliably commute or plan to relocate before starting work (required)

Experience:


  • Dispatchers: 1 year (required)
Call Centre: 1 year (required)

  • Computer skills: 1 year (required)

Language:


  • English (required)

Licence/Certification:

  • Driving Licence (required)

Work Location:
One location
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