Jobs
>
Ottawa

    Supervisor, Third-Party Administration - Ottawa, Canada - Cowan Insurance Group

    Cowan Insurance Group
    Cowan Insurance Group Ottawa, Canada

    6 days ago

    Default job background
    Full time
    Description

    Cowan Insurance Group is looking for a highly motivated Supervisor, Third-Party Administration (TPA) to join our team The Supervisor, of TPA will be reporting to the Manager, of TPA and is passionate about helping people while teaching them new and exciting functions within the group benefits administration business. This position will focus on making a difference in the lives of both our employees and our clients.

    What you will do:

  • Develop and maintain reporting/metrics to ensure the team is meeting targets and quality requirements
  • Establish and enforce policies, procedures and controls
  • Set priorities as well as manage multi-functional activities
  • Coordinate employee training and provide ongoing coaching and feedback
  • Liaise with the IT department to troubleshoot system issues and identify new automation opportunities;
  • Participate in new client implementations with other departments and bring forward creative ideas and solutions;
  • Participate in employee recruitment, interview, selection and onboarding;
  • Adapt and implement procedures to meet changing client needs;
  • Resolve escalated client and member issues and communicate with key stakeholders;
  • Provide guidance and support to the team;
  • Manage conflict and problem resolution;
  • Facilitate communication within the department;
  • Lead various projects and process improvement initiatives;
  • Collaborate closely with other leaders and departments on matters pertaining to group administration; and
  • Demonstrate strong leadership abilities, to include; inspire, motivate, engage and lead employees.

    • What will you bring:

  • Post-secondary degree in a related field, such as business administration or the equivalent training acquired from a combination of relevant work experience and education
  • At least 5 years of work experience in a field related to employee benefits
  • A strong background in supervisory experience, including assisting in performance evaluations, training, and motivating employees
  • Proficiency in MS Office products with advanced knowledge of Excel, Word, and PowerPoint
  • Excellent written and verbal communication skills
  • Strong initiative, planning, and problem-solving skills, including an ability to focus on both details and results
  • Strong attention to detail, organizational, time management and prioritizing skills
  • Comfortable dealing with customers and company personnel at various levels
  • Ability to influence others and move towards a common vision or goal
  • Comfortable presenting to groups of all sizes
  • The ability to handle issues professionally and stand up well under pressure
  • Strong coaching and effective leadership skills
  • Proven problem solving and root cause identification skills; solution oriented
  • Demonstrate good judgement, reliability, and professionalism in fast paced environment
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively to meet numerous, conflicting, and changing deadlines
  • Sound judgement and critical thinking skills
  • The ability to lead, act as a role model and motivate a team
  • The ability to use tact, discretion, and maintain information in the strictest of confidence
  • The ability to deal maturely with issues and stand up well under pressure
  • Excellent written and verbal communication skills (Bilingual in English & French an asset)

    • Who we are
    Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With over 500 employees hired out of 6 locations across Canada, we're proud to have been named one of Canada's Best Managed Companies since 2012.

    We partner with leading national and international insurance companies to:

  • deliver insurance and risk management solutions to businesses, organizations and individuals
  • advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

    • We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

    What sets us apart?

    Be in good company
    Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

    Challenge your thinking
    You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

    Grow together
    We believe in your potential. If you're looking to develop your expertise with learning opportunities and mentoring, we'll make that happen.

    Benefits and perks

  • Competitive salary
  • Participate in our comprehensive benefits plan on day one — no waiting period
  • Company-matched Retirement Savings Plan
  • Company-paid training and development courses
  • Community involvement
  • Hybrid work environment

    • Are you interested?

    Please apply

    This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.

    While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

    We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.

    #LI-Hybrid

  • Cowan Insurance Group

    Manager, Third Party Administration

    4 days ago

    Cowan Insurance Group Ottawa, Canada

    You enjoy **managing** a team and contributing to a culture encouraging growth and development. · You have strong comprehension skills that allow you to be a **quick learner**. · You **adapt well to change** and enjoy implementing new projects or process improvements. · If you're ...

  • Cowan Insurance Group

    Manager, Third Party Administration Call Center

    1 day ago

    Cowan Insurance Group Ottawa, Canada

    **What's the Ask?** · Reporting to the Director, Third Party Administration (TPA) & Client Experience., the Manager, Third Party Administration Call Centre, will be responsible for the effective and efficient operation of the Call Centre team under the Third-Party Insurance Servi ...

  • Cowan Insurance

    Manager, Third Party Administration

    1 day ago

    Cowan Insurance Ottawa, Canada

    Manager, Third Party Administration (TPA) - Hybrid · Full Time Management Ottawa, ON, CA · 14 days ago Requisition ID: 1677 · You enjoy managing a team and contributing to a culture encouraging growth and development. · You have strong comprehension skills that allow you to be ...

  • Cowan Insurance Group

    Manager, Third Party Administration

    6 days ago

    Cowan Insurance Group Ottawa, Canada Full time

    You enjoy managing a team and contributing to a culture encouraging growth and development. · You have strong comprehension skills that allow you to be a quick learner. · You adapt well to change and enjoy implementing new projects or process improvements. · If you're nodding, th ...

  • Prevalent Inc.

    Third-Party Risk Analyst

    5 hours ago

    Prevalent Inc. Ottawa, Canada

    As a Third-Party Risk Analyst, your day-to-day responsibilities will be to gather information security controls evidence from third-parties on behalf of our clients. This is an entry-level position suitable for an ambitious, hardworking, recent college graduate or college graduat ...

  • The Council on Aging of Ottawa

    Fund Development Coordinator

    4 days ago

    The Council on Aging of Ottawa Ottawa, Canada

    **JOB DESCRIPTION FUND DEVELOPMENT COORDINATOR** · As a bilingual and inclusive Council, The Council on Aging of Ottawa works to advance the wellbeing of Ottawa's older adults. The COA has been an active part of the Ottawa community for over 45 years, tackling issues important to ...

  • Cowan Insurance Group

    Process and System Documentation Manager

    1 week ago

    Cowan Insurance Group Ottawa, Canada

    **What's the ask?** · Reporting to the VP Third Party Administration (TPA) the Manager, Process and System Documentation is responsible for documenting and centralizing process for each of the internal Third-Party Administration systems; their functionalities, and interactions wi ...

  • Thermo Fisher Scientific

    Customs Compliance Specialist Ii

    1 week ago

    Thermo Fisher Scientific Ottawa, Canada

    Location: Remote role · **Position Summary**: · Support the new Third party (Encompass) program for Fisher Canada by coordinating and reviewing new items for customs. Responsible for ensuring compliance with customs regulations. The role requires a deep understanding of the impor ...

  • MD Financial Management

    Regional Administrative Specialist

    5 days ago

    MD Financial Management Ottawa, Canada

    Requisition ID: 195498 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · We are committed to investing in our employees and helping you continue your career at Scotiabank. · MD Management Limited, a division of Scotia Wealt ...

  • MD Financial Management

    Regional Administrative Specialist

    2 days ago

    MD Financial Management Ottawa, Canada

    Requisition ID: 199252 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · MD Financial Management, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Regional ...

  • Shoppers Drug Mart / Pharmaprix

    Pharmacy Assistant Pt

    1 week ago

    Shoppers Drug Mart / Pharmaprix Ottawa, Canada

    **Location**: · 1460 Richmond Road, Ottawa, Ontario, K2B 6S1 · Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. · **Why this role is important?** · **SUMMAR ...

  • Shoppers Drug Mart / Pharmaprix

    Pharmacy Assistant Ft

    4 days ago

    Shoppers Drug Mart / Pharmaprix Ottawa, Canada

    **Location**: · 1309 Carling Ave, Ottawa, Ontario, K1Z 7L3 · Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. · **Why this role is important?** · **SUMMARY* ...

  • Shoppers Drug Mart / Pharmaprix

    Pharmacy Assistant Pt

    1 week ago

    Shoppers Drug Mart / Pharmaprix Ottawa, Canada

    **Location**: · 298 Dalhousie Street, Ottawa, Ontario, K1N 7E7 · Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. · **Why this role is important?** · **SUMM ...

  • Obasan Ltd.

    Customer Experience Specialist

    1 week ago

    Obasan Ltd. Ottawa, Canada

    Since 1985 Obasan has been manufacturing unique comfort offerings to their customers throughout North-America. We strive to please every customer with above and beyond expectation, prior, during and even after they've taken delivery of their products. · The successful applicant w ...

  • Scotiabank

    Regional Administrative Specialist Ottawa

    3 days ago

    Scotiabank Ottawa, Canada

    Requisition ID: 174404 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · The Regional Administration Specialist is responsible for providing administrative and operational support to assist Financial Consultants and Portfol ...

  • MD Financial Management

    Regional Administrative Specialist

    3 days ago

    MD Financial Management Ottawa, Canada

    Requisition ID: 197665 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Bilingual ...

  • Algonquin College

    Manager, Privacy Program

    5 days ago

    Algonquin College Ottawa, Canada

    Department: · Information Security (Sam Law (Inherited)) · Position Type: · Full-Time Administrative · Salary Range: · $93,637.10-$124,850.14-Annual · Scheduled Weekly Hours: · 36.25 · Anticipated Start Date: · September 18, 2023 · Length of Contract: · n/a · Posting Information ...

  • Paul Czan Real Estate Group

    Executive Assistant/administrator

    1 week ago

    Paul Czan Real Estate Group Ottawa, Canada

    Your Job Title**:Executive Assistant/Administrator** · Where you will work: 2148 Carling Ave, Ottawa ON · Reporting To: Alanna Lumbers - Director of Operations / Paul Czan - Team Lead · **Who Are We?** · The Paul Czan Real Estate Group is a motivated team of young professionals w ...

  • Gowling WLG

    Legal Administrative Assistant

    1 week ago

    Gowling WLG Ottawa, Canada

    **ABOUT GOWLING WLG** · At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, ...

  • OMS / Royal Drugs

    Customer Service Representative

    4 days ago

    OMS / Royal Drugs Ottawa, Canada Full time

    Purpose: · As part of the Customer Service Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregive ...