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Prince George

    Sr Customer Service Rep - Prince George, Canada - Federal Express, Inc.

    Federal Express, Inc.
    Federal Express, Inc. Prince George, Canada

    2 weeks ago

    Default job background
    Part time
    Description
    GENERAL SUMMARY
    To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
    • High School Diploma or GED Equivalent
    • 6 months FedEx customer service representative experience
    • Microsoft Word - Basic
    • Microsoft Excel - Basic
    • Ability to gain & maintain FedEx DG Specialist certification
    • Ability to successfully complete all basic and recurrency training.
    • Good understanding of FedEx products, features of service, general operations
    • Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
    Address: 1024 Great Street, Prince George, BC V2N 2K8

    DISCLAIMER
    This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
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