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    IMAC technician - Toronto, Canada - PeopleToGo

    PeopleToGo
    PeopleToGo Toronto, Canada

    Found in: Talent CA C2 - 6 days ago

    PeopleToGo background
    Contract
    Description
    The location is downtown Toronto.
    The position is to start within a week.
    Looking for a resource for a to be on-site at a customer location (GTA) until approximately June 30, 2011.

    The resource will be required to be onsite from 8:30am – 4:30pm Monday to Friday.

    Duties required but not limited to:
    Software installations
    Documentation
    Helpdesk support
    Remote software installations.


    Responsibilities:

    • Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
    • Handle software installation/support/upgrades
    • Perform deskside support services installing and troubleshooting of hardware, software and network related issues
    • Provide 1st level Help Desk support
    • Perform basic LAN and internetworking related activities
    • Handle bench repairs (depot service) & remedial maintenance
    • Respond/update/close calls from National Dispatch/Call Management Center
    • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

    Knowledge, Skills, and/or Abilities Required:

    • Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
    • Have at 1 – 2 years of deskside support experience
    • Have strong internetworking and troubleshooting skills
    • Have A+ certification
    • May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
    • Must be a self-starter and have the ability to manage multiple tasks
    • Exceptional customer service skills
    • Good communication skills
    • Ability to work independently or as part of a team
    • Ability to complete tasks effectively with minimal supervision
    • Must be available to work flexible work schedules
    • Must have a minimum of a Diploma from a recognized IT program
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