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    Telecom IMAC PBX Technician - Toronto, Canada - PeopleToGo

    PeopleToGo
    PeopleToGo Toronto, Canada

    1 week ago

    PeopleToGo background
    Contract
    Description

    Job Title:
    Telecom IMAC (Install, Move, Add, Change) Technician

    Location:
    Toronto, ON

    Type:
    Contract 3 to 6 months

    Other:
    Must possess a valid driver's license and have a good driving record.

    Our client is seeking a Telecom Technician to assist with a 3 to 6 month project. The role has the potential to become a permanent role after the initial contract for the right candidates.


    Responsibilities:

    • Support call center activities/requests, implementations, administration and troubleshooting of Meridian 1 systems, Symposium Call Center Server, and Call Pilot.
    • Install, change and move equipment and cables for voice communications & control and implement these installations, changes, and moves.
    • Understand and adhere to configuration standards for sites Canada wide.
    • Coordinate other support resources, i.e. vendors, business units, second level support.
    • Utilize the voice network management systems to monitor critical and noncritical services to support and respond proactively and resolve system flagged problems including collaborating with the appropriate vendors.

    Qualifications:

    • Working knowledge of all Nortel Networks telephony architecture
    • Working knowledge of call centre environments
    • Working knowledge of Meridian (PBX, CallPilot, Symposium) phone systems
    • Knowledge of phone hardware and connections;
    • PC literacy and familiarity with MS WORD and EXCEL;
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