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    IMAC/Desktop Technician - Markham, Canada - PeopleToGo

    PeopleToGo
    PeopleToGo Markham, Canada

    6 days ago

    PeopleToGo background
    Contract
    Description

    IMAC Technician – Level 3
    Location: Cold Lake, AB
    Contract: 2 months
    Starts: March 2012


    Available to work flexible work schedules as required



    Overview:
    Our client is seeking two IMAC Technician to assist with a Global PC & Laptop refresh project in Cold Lake, Alberta.



    Responsibilities:



    • Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.



    • Handle software installation/support/upgrades



    • Perform deskside support services installing and troubleshooting of hardware, software and network related issues



    • Provide 1st level Help Desk support



    • Perform basic LAN and internetworking related activities



    • Handle bench repairs (depot service) & remedial maintenance



    • Respond/update/close calls from National Dispatch/Call Management Center



    • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements



    Knowledge, Skills, and/or Abilities Required:


    -Education: Post secondary education could include a University Degree or a Diploma from a recognized IT Program
    -Certifications: Minimum of A+ Certification is a must have: Other vendor certifications: Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo and/or HP would be an asset.


    -Minimum of 1 year of field service experience performing IT hardware roll-outs, refreshes, and other deployment related activities


    -Minimum of 1 year of experience providing deskside support


    -Possess strong network, internetwork and troubleshooting skills


    -A self-starter who has the ability to manage multiple tasks


    -Exceptional customer service skills


    -Good English language communications and presentations skills


    -Ability to work independently or as part of a team


    -Ability to complete tasks effectively with minimal supervision


    -Must be available to work flexible work schedules

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