Jobs
>
Customer Service Representative
>
Toronto

    Customer Service Representative - Toronto, Canada - Reimagined Parking

    Reimagined Parking
    Reimagined Parking Toronto, Canada

    4 weeks ago

    Default job background
    Full time
    Description
    Location: Lot Yonge Street (Yonge Parkade - Eaton Centre)
    Start Date: April 29, 2024
    End date: June 3, 2024
    Shift: Monday / 7:00am-3:00pm; Tuesday-Wednesday / 2:00pm-10:00pm**Changes may be made to this schedule are subject to operational requirements.Deadline: Sunday, April 28th, 2024, at 5:00pm
    This is an internal position for all SEIU Impark employees.

    Who You'll Work For?
    The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

    What You'll Do
    Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.
    Key Responsibilities
    • Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
    • Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
    • Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
    • Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction
    • Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
    • Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
    • Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers
    • Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders.
    • Provide comprehensive branch, lot and account maintenance support
    • Respond to customer inquiries ensuring customers receive timely resolution and accurate information
    • Demonstrate excellent customer service to assist in retaining Monthly Parking customers
    • Ensure all customer account information is updated accurately and notes are entered for every transaction.
    • Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department
    • Complete and maintain any required paperwork or record keeping methods
    • Enter customer payment information for PAP or credit card when received by fax, e-mail or letter as well as over the phone.
    • Keep up to date with changes in workflow, policy, and product knowledge.
    • Provides support and training to new CSR positions.
    • Keeps accurate records and updates all systems with required information.
    • Assists other CSR's with trouble shooting for clients.
    • Processes all work orders and meter out reporting and uploads the required documents to the share drive.
    • Process hotel voids and enters into wireless system for revenue purposes.
    • Prepares and costs out supply orders for all attendant locations and then uploads the required information to the share drive.
    • Assist with monthly Guest Passes
    • Maintains deliverable calendar to ensure all departments meet external deadlines.
    • Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here.
    • Issue, enter, and track Temporary paper passes as needed
    • Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers
    • Provide service for telephone-based customers for sign-ups and maintenance of monthly parking accounts.
    • Provide user support/assistance to customers using the web-based interface.
    • Complete all after-call work required to finalize a new customer sign-up or modify an account.
    • Receive and accurately data enter customer information, credit card and pre-approved payment sign-up information.
    • Assist daily parkers with meter out of orders and requests for information
    • Other duties as assigned

    Skills, Knowledge and Expertise
    • Must be at least 18 years of age
    • G12/Equivalent
    • 1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred
    • 1 year data entry experience equaling 40 WPM
    • Knowledge of contact center policies and software, including CRM, phone systems, etc
    • Strong work ethic and reliability with professionalism and poise
    • Superior interpersonal, verbal, and written communication skills
    • Exceptional written oral communication skills
    • Strong analytical abilities and sound judgment in decision-making
    • Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
    • Ability to multitask, prioritize, and organize within a structured environment
    • Flexibility and adaptability
    • Motivated, take initiative and possess strong work ethic
    • Ability to respond to customer complaints maintain professionalism at all times
    • Conflict resolution
    • Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements
    • Exceptional telephone etiquette
    • Intermediate knowledge of computer software applications – MS office
    • Ability to successfully and consistently achieve individual and departmental service level goals
    • Positive, team-oriented attitude and ability to balance independent workload with broader team goals
  • The Cigna Group

    Bilingual Customer Service Representative

    1 week ago

    The Cigna Group Toronto, Canada

    Le personnel du Centre d'appels à l'intention des fournisseurs agit à titre d'intermédiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement. Le représentant du Centre d'appels doit ref ...

  • Victoria's Secret

    HR Service Representative

    1 week ago

    Victoria's Secret Toronto, Canada

    **Description** · Canadian HR Service Representative working 100% remote. Responsible for answering and supporting associates as well as Managers with personal, payroll and benefits inquiries for Canada. Specializing in Canadian legislation by province. · **MUST BE BILINGUAL IN F ...

  • EXPLORATIO

    Bilingual Customer Service Representative

    1 week ago

    EXPLORATIO Toronto, Canada

    Welcome to **Exploratio**: your partner towards a fulfilling career · **Always wanted to work for the government? Well, this is your chance to show your expertise in problem-solving and your enthusiasm for providing excellent service** · Our client, located in Toronto, is seeking ...

  • Cigna

    Bilingual Customer Service Representative

    3 days ago

    Cigna Toronto, Canada

    **NOTE**: This is a 6 months contract position with a possibility of extension. · The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflec ...

  • EXPLORATIO

    Bilingual Customer Service Representative

    1 day ago

    EXPLORATIO Toronto, Canada

    Welcome to **Exploratio**: your partner towards a fulfilling career · Searching for a job has never been as exciting and rewarding as with Exploratio. We are more than just a recruitment agency - we are your trusted partner in your quest for the ideal job. · **Do you possess expe ...

  • Cigna

    Bilingual Customer Service Representative

    10 hours ago

    Cigna Toronto, Canada

    The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada's commitment to accessibility and responsiveness to provid ...

  • Legal Aid Ontario

    Bilingual Client Service Representative

    1 day ago

    Legal Aid Ontario Toronto, Canada

    Information sur l'entreprise · Le personnel d'Aide juridique Ontario est déterminé à faire une différence dans la vie de ses clients. · En tant que partenaire à part entière du système de justice, Aide juridique Ontario (AJO) offre à ses employés plus qu'un emploi. Elle offre l'o ...

  • NCRi Inc.

    Bilingual Customer Service Representative/wfh

    1 week ago

    NCRi Inc. Toronto, Canada

    NCRI is growing stronger and is seeking a Bilingual Customer Service Representative to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. The expected start date will be September 5th, 2023. · **Ho ...

  • Moneris Solutions

    Bilingual Customer Service Representative Iii

    1 week ago

    Moneris Solutions Toronto, Canada

    **L'opportunité - Votre carrière à Moneris**: · Vous serez responsable de la gestion des litiges pour toutes les marques de carte (Visa, Mastercard, Discover, OptBlue d'Amex et UnionPay). Vous serez responsable de soutenir, instruire et former les commerçant(e)s à éviter les diff ...

  • Canadian Premier

    Service Representative

    3 weeks ago

    Canadian Premier Toronto, Canada

    Role · Reporting to the AVP, Creditor and Affinity and Association, the Service Representative is responsible for servicing a block of business as well as participating in the acquisition of new business. You will communicate with clients, advisors/brokers/consultants, plan admin ...

  • 11779214 CANADA INC.

    financial services representative

    2 weeks ago

    11779214 CANADA INC. Whitby, Canada

    Education: · Expérience: · Education · Bachelor's degree · Work conditions and physical capabilities · Attention to detail · Fast-paced environment · Work under pressure · Personal suitability · Accurate · Client focus · Efficient interpersonal skills · Excellent oral communica ...

  • Endries International, Inc.

    Service Representative

    1 week ago

    Endries International, Inc. Toronto, Canada

    Job Details · Description · Endries International, Inc. a leading distributor of fasteners and other class "c" items and provider of Vendor Managed Inventory (VMI) solutions for original equipment manufacturers (OEM's) worldwide, is looking for a full-time Service Representative ...

  • Manulife

    Service Representative

    1 week ago

    Manulife Toronto, Canada

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...

  • BMO Financial Group

    Service Representative

    2 weeks ago

    BMO Financial Group Toronto, Canada

    250 Yonge Street Toronto Ontario,M5B 2L7 · Conducts reviews of credits, loans, and mortgage files to ensure all actions documentation (e.g., appropriate signatures, reference numbers, etc.) is in accordance with documented rules and procedures. Provides assurance as to the qualit ...

  • Allegion Canada Inc.

    Client Representative

    2 weeks ago

    Allegion Canada Inc. Ontario, Canada

    Bi-lingual Customer Service Representative page is loaded Bi-lingual Customer Service Representative · Apply locations Mississauga, Canada time type Full time posted on Posted Yesterday job requisition id JR28200 Creating Peace of Mind by Pioneering Safety and Security · At All ...

  • Desjardins

    Service Representative

    10 hours ago

    Desjardins Toronto, Canada

    As a Group Benefits Service Representative, you help serve and maintain business relationships with members and clients. Working in the Business Development team, you are called to know and keep up to date with our newest products and service through multiple departments and chan ...

  • Golden Mile Chrysler

    Service Bdc Representative

    2 weeks ago

    Golden Mile Chrysler Toronto, Canada

    **Golden Mile Chrysler is hiring a Service BDC Representative** · **What is it?** · The Service BDC Representative is the first point of contact for customers coming into our Service Department. They build lasting relationships with customers, and advise them on the best practice ...

  • Good To Great Solutions

    Customer Service Representative

    2 weeks ago

    Good To Great Solutions Toronto, Canada

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to a ...

  • People Corporation

    Customer Service Representative

    3 weeks ago

    People Corporation Toronto, Canada

    We are seeking a Customer Service Representative to join our BPA team in Toronto. · A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints. A customer service representative is expected to pro ...

  • Abstract Management Group

    Customer Service Representative

    2 weeks ago

    Abstract Management Group Toronto, Canada

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, i ...