Immigration Specialist - Surrey, Canada - Targeted Talent

Targeted Talent Surrey, Canada

3 weeks ago

Full time

Description

The Role

Our client is looking for a person who is passionate about immigration and helping our clients navigate complex regulations to gain life-changing opportunities You'll be an integral part of the Client Services team, by working directly with clients to prepare immigration petitions for filing with USCIS.

You will provide industry-leading service to clients by offering timely and clear immigrations support. You are energized to help the company automate a manual, confusing process into a modern, intuitive experience that connects global talent with opportunity.

Location

This is a remote position in Canada

Responsibilities

Offer a consistent, industry-leading experience to customers by providing legal support and strategy from the initial kick-off call through petition filing.
Prepare and file initial submissions, re-submissions, and RFE/NOID responses for O-1, EB-1, and EB-2 NIW petitions.
Continuously level up by learning how to prepare new case types, such as I-485, H-1B, TN, E-3, E-2, etc.
Actively monitor individual case pipeline to achieve production targets, meet critical deadlines, and increase client satisfaction.
Effectively communicate with customers regarding procedural and case processing issues, identify client immigration solutions, and understand current client activity.
Provide feedback in opportunities for continuous process improvement and elimination of redundancy.
Provide feedback to the Technology team to further develop the clients technology vision and products.

5%oftheroleisdedicatedtocollaboratingwiththeTechnologyteam

Report directly to the Immigration Attorney.
Work on special projects, as assigned.

Definition of Success

Required:

1+ year of business immigration experience, either as a Paralegal or Immigration Specialist (Preference for O-1, EB-1, and EB-2 NIW experience).
1+ year of experience working in a law firm, corporate, or startup setting
Strong writing, logical reasoning, and communication skills
Strong client services skills:

Experience directly interacting for customers via email, call, and video

Experience anticipating clients' needs and addressing their concerns
Experience managing individual pipeline and proven ability to juggle multiple customers and priorities, keeping all customers informed of changes to deadlines
Ability to function independently while following established directions and processes with limited hand-holding
Strong attention to detail

Preferred:

Prior experience working with Salesforce and GSuite.
Prior experience collaborating with Technology and/or Product teams.
Prior experience working with startup founders or technology companies.

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