System Manager - Toronto, Canada - Motorola Solutions

Motorola Solutions
Motorola Solutions
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Company Overview:


At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.

Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.

That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.

We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.

The work we do here matters.


Aperçu de l'entreprise


Chez Motorola Solutions, nous sommes guidés par un objectif commun: aider les gens à donner le meilleur d'eux-mêmes dans les moments les plus importants - et nous sommes à la hauteur de notre engagement en créant des solutions sécurisées.

Parce que les gens ne peuvent donner le meilleur d'eux-mêmes que lorsqu'ils se sentent en sécurité et qu'ils le sont.

Nous créons des solutions sécurisées en développant les meilleures technologies intégrées à travers les écosystèmes de sûreté et de sécurité.

Qu'il s'agisse d'appareils et de réseaux de communications essentiels, d'une sécurité vidéo et d'un contrôle d'accès basés sur l'IA ou d'une capacité d'unir la voix, vidéo et les données dans un seul centre de commandement.

Nous créons des solutions sécurisées en connectant les agences de sécurité publique et les entreprises, permettant ainsi une collaboration essentielle entre les personnes qui ont besoin d'aide et les personnes pouvant aider.

Le travail que nous accomplissons ici est primordial.

**- This role is responsible for delivering on MSI's Maintenance Agreement by coordinating with the local service provider in all maintenance activities and growing MSI's role in providing additional services for the customer.

The System Manager responsibilities include but are not limited to:


  • Manage and lead day to day activities in meeting MSI's contractual commitments documented in the Maintenance Agreement with the customer
  • Manage and lead our relationship with the local service partner
  • Manage and lead our relationship with the customer
  • Ensure that customer satisfaction goals are meet both internally and with the customer
  • Procure and coordinate any internally resources that maybe needed
  • Ensures compliance with response/restoration time commitment
  • Remotely diagnose system failure and facilitate call management as applicable
  • Manage Emergency Service efforts and escalation procedure

Qualifications:


  • Associates degree in Computer Science (or related degree ) or equivalent work experience preferred
  • At least 5+ years of work experience in resolving customer technical issues
  • Microsoft MCSE or equivalent experience
  • Cisco CCNA/CCNP certifications or related experience
  • Indepth installation, configuration, and troubleshooting experience for Windows Server 2019, 2016, 2012, Windows 7/10 Operating Systems
  • Experience with Windows Domain architecture/integration / Active Directory
  • Experience in providing Linux/UNIX technical support to customers
  • Experience with troubleshooting various server/desktop hardware related issues
  • Experience troubleshooting LAN/WAN
  • Excellent interpersonal skills
  • Fluent in English, oral and written
  • Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support
  • Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management

Desired Qualifications

  • Strong knowledge of VESTA 911 Applications
  • Strong networking skills
  • Experience with VMware virtualization suites
  • Experience with Computer Telephony Integration (CTI) Applications
  • Experience with database related technology and administration (SQL Server)
  • Experience with Servers (Dell and HP)
  • Experience with PBX and PSAP communication systems
LI-JM2


Basic Requirements:


  • Associates degree in Computer Science or 5+ years of work experience in resolving customer technical issues
  • Must be able to obtain background clearance as required.
  • Legal authorization to work in Canada indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements:
Over 50%


Relocation Provided:
None


Position Type:
Experienced


Referral Payment Plan:
No

**_
EEO Statement_**Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disa
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