Customer Service Representative - Waterloo, Canada - Equitable Life of Canada

Equitable Life of Canada

Verified Company

Waterloo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential.

Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff.

Join Equitable Life today.

Position Title:
Customer Service Representative (Hybrid)

Reports To:
Supervisor, Individual Contact Centre

Department:
Individual

Term:
Permanent Full-Time

Schedule: 8 hour shift between the hours of 8:30am and 7:30pm

Work Arrangements:

We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately November 2023), coming into the office a minimum of 2 days per week, every other week on designated days.

The Opportunity:

This is NOT your typical call centre role in a massive team like so many other call centres out there.

You will work on a smaller team in a less rigid environment where people are valued and where putting the customer first is the only way we do business.

Here at Equitable Life, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.
Join a recognized service leader in the insurance industry today and one of Waterloo Area's Top Employers for 15 consecutive years

You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.

What you will bring:

Previous experience in a phonebased customer service role is required
Previous experience in an insurance company, or a related medical field is an asset
Superior interpersonal skills to manage relationships with internal and external clients
Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
Ability to handle high stress levels in a fastpaced production environment
Excellent verbal and written communication skills

What's in it for you:

A healthy worklife balance with employee wellness top of mind
Annual bonus program, annual vacation allowance, and companypaid benefits program
An additional paid volunteer day each year so you can spend time giving back to the community
Immediate enrollment in the company's pension program with employer matching
Employee resource groups that support an inclusive work environment
Tuition support and specialized program assistance
A company subsidized cafeteria with a variety of daily options
Discounts on company products and services, and access to exclusive employee perks
Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

Complete an assessment and/or testing (see below)
Provide two professional references (minimum one supervisor and above)

How do I apply?

Complete your PLUM profile here and complete the Plum Discovery Survey. (Please note that priority will be given to applicants who complete the survey)

To learn more about Equitable Life, we encourage you to explore our organization.