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Pt Preload Supervisor
2 weeks ago
UNITED PARCEL SERVICE Kitchener, Canada**Primary Job Posting Location**: · Kitchener, Ontario Canada · **Avant de postuler pour un emploi, sélectionnez votre préférence linguistique parmi les options** · **disponibles en haut à droite de cette page.** · **Description du poste** · **Résumé des fonctions** · Le titulair ...
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Softgoods Supervisor
2 weeks ago
Giant Tiger Cambridge, CanadaNiveau de rémunération: · Niveau 4 - Magasins · Description du poste: · Aperçu · Reconnus comme employeurs de choix, les magasins de détail de Tigre Géant offrent un milieu de travail des plus dynamiques et plusieurs possibilités de carrière stimulantes. Fière entreprise canadien ...
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food service supervisor
2 weeks ago
PIZZAVILLE Brantford, CanadaEducation: · Expérience: · Education · Secondary (high) school graduation certificate · Work setting · Fast food outlet or concession · Restaurant · Supervision · 3-4 people · Experience · 1 to less than 7 months · Durée de l'emploi: Permanent · Langue de travail: Anglais · Heu ...
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Supervisor
3 weeks ago
Bowlero Corp Kitchener, CanadaOverview: · **Pay Range: $18- $20/hr** · Imagine your ideal job. Now add bowling, arcade games, amazing parties, and the kind of food most people dream about at their desks. This isn't any ordinary office; it's the beginning of a bowled new career as a Supervisor with Bowlero Cor ...
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Supervisor
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Odd Burger Waterloo, CanadaHave you seen how **Odd Burger** is satisfying bellies across Southwestern Ontario with its delicious vegan fast food? We are a growing fast-food chain that is taking on the challenge of disrupting the fast-food industry with our plant-based solutions to a meat-heavy, unsustainab ...
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Supervisor
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Odd Burger Waterloo, CanadaHave you seen how **Odd Burger** is satisfying bellies across Southwestern Ontario with its delicious vegan fast food? We are a growing fast-food chain that is taking on the challenge of disrupting the fast-food industry with our plant-based solutions to a meat-heavy, unsustainab ...
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Supervisor
2 weeks ago
Odd Burger Waterloo, CanadaHave you seen how **Odd Burger** is satisfying bellies across Southwestern Ontario with its delicious vegan fast food? We are a growing fast-food chain that is taking on the challenge of disrupting the fast-food industry with our plant-based solutions to a meat-heavy, unsustainab ...
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Supervisor
2 weeks ago
Chucks Roadhouse Bar and Grill Waterloo, CanadaWe are looking to hire a Manager. As a manager of Chuck's Roadhouse Bar and Grill, your role requires you to -Recruit, train and supervise the team Account for key financials and controls costs Effectively run both FOH and BOH and lead all shifts Manage food quality / standards a ...
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Supervisor
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House of Friendship Kitchener, CanadaEmployer: · - House of Friendship · - Type: · - Full-Time · - Term (Duration): · - Contract · - Description: · - Supervisor · - House of Friendship - Addiction Services, Community Counselling · - At House of Friendship, we believe in what we are doing. We get out of bed each day ...
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Supervisor
2 days ago
University of Waterloo Waterloo, CanadaOverview: · Operational oversight over one UW Food Services Unit, consistent with departmental objectives, University policies, procedures, franchise agreements and CUPE 793 Collective Agreement. Focused effort on Unit specific emerging needs and priorities. · **Responsibilities* ...
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Site Supervisor
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Eagleview Construction Kitchener, Canada**Company Overview**: · Eagleview Construction is a fast growing, full-service design & build home renovation contractor, committed to providing an exceptional home renovation experience for every client. · At Eagleview, we provide our staff with the training and resources to be ...
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Finishing Supervisor
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Activa Waterloo, Canada**ABOUT ACTIVA**: · Activa is Waterloo Region's largest land developer and home builder. For the last 30 years, we've developed communities for families and individuals to thrive - developing land into vibrant neighbourhoods, building homes designed for real life, and continuing ...
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Junior Supervisor
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Gateman Milloy Kitchener, CanadaGateman-Milloy Inc. is an award-winning firm specializing in site development, ICI construction and property maintenance. Since 1982 we have been creating all the best places. We pride ourselves on the excellent reputation we have built over the years; it has been earned through ...
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Production Supervisor
1 week ago
PWO Canada Inc Kitchener, Canada**OUR COMPANY** · PWO Canada is a Tier 1 and Tier 2 supplier for auto manufacturers globally. We are one of five subsidiaries in the PWO AG Group, manufacturing lightweight metal components for the automotive industry. · **PURPOSE OF POSITION** · The purpose of the position of Pr ...
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Maintenance Supervisor
2 weeks ago
Interbake Kitchener, CanadaFounded in 2009 and headquartered in Downers Grove, IL we are a world-class contract manufacturer producing wholesome baked goods, snacks and packaged foods for many of the world's leading food companies. As one of the largest and fastest growing food co-manufacturing companies i ...
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Maintenance Supervisor
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Mitchell Plastics Kitchener, CanadaMitchell Plastics is an award-winning and growing Company. Our key strength is that we offer our world-wide Automotive customers a single source alternative for all of their interior automotive plastic part needs. · As an Employer, we offer an exciting opportunity for you to be p ...
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Residential Supervisor
2 weeks ago
Pioneer Youth Services Waterloo, Canada**Job Summary** · **Salary: $22.89 /hour plus $3.00 per hour Government Wage Enhancement** · **Must have a full G Driver's License** · The Residential Supervisor is responsible for the day to day operation of one Pioneer Youth Service's residential homes. We serve youth 12-18 wit ...
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Kitchen Supervisor
1 week ago
Bingemans Inc Kitchener, CanadaBingemans is one of the Waterloo Region's largest and most dynamic meeting and conference facilities. In addition, Bingemans is one of Southwestern Ontario's largest catering companies for both on and off-site events, with over 70 years of successful event experience. We are Wate ...
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Cafe Supervisor
3 weeks ago
Pilot Coffee Waterloo, CanadaAt Pilot, we work with an incredible team who are passionate about coffee and equally committed to quality. To achieve our full potential, we foster an environment where everyone feels included, heard and appreciated. Our values of quality, innovation and relationships enable us ...
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Finishing Supervisor
3 weeks ago
Activa Holdings Inc. Waterloo, CanadaRole Summary · **Company**:Activa · **Job Title**:Finishing Supervisor (Residential Construction) · **Job Type**:Full-Time, Permanent · **Reports To**:Construction Manager & Site Supervisor · **Location**:Waterloo, Ontario · The Finishing Site Supervisor is responsible for Managi ...
Supervisor (Full-Time)Supervisor (Full-Time) - Waterloo, ON, Canada - Equitable Life of Canada
Description
it's about being part of a workplace that helps you grow and reach your full potentialPosition Title:
Supervisor, Client Care Centre
Reports To:
Manager, Savings and Retirement Operations
Department:
Savings and Retirement Operations
Term:
Permanent Full-Time
You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month.
You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
We are looking for a Client Care Centre Supervisor to lead our Savings and Retirement Client Care Representatives team to ensure maximum effectiveness and efficiency.
The Supervisor will provide direction and assignment of resources in order to ensure contacts (phone, email, chat etc) from Advisors, Clients, Wholesalers, Third Party Vendors, Service Providers and all departments of Equitable are handled within standard and meet external service commitments.
Development and motivation of team through mentoring and coaching to ensure Client Care Representations are providing a superior Client Experience.
Conduct annual staff performance appraisals and recommend appropriate salary increases.In partnership with the shared service Training and Development Leader, ensure effective training program is in place for all staff to create flexibility within available resources
Ensure phone calls and email inquiries are handled professionally, accurately and within established service standards
Escalated complaint handling/discussions on difficult interactions with clients within the level of their knowledge base.
Provide input into the metrics that need to be in place to measure quality and responsiveness of service
Conduct monthly audits for monitoring and documenting quality and individual accuracy and to identify training gaps
Recruit high quality employees, look for opportunities of interest/development for staff (job rotation, presentations, training, and college/university/other courses), reinforce and focus on positives, provide clarity of values, build rapport, strengthen relationships within work group and business unit, focus on teamwork while celebrating key successes/milestones.
Training (In partnership with the shared service Training and Development Leader/Team)Oversee training provided to staff on an ongoing basis via internal department training and technical training provided by trainers.
Ensure staff receive cross-training to maximize their growth and achieve their skill set potential while effectively resourcing the department.
Ensure that quality measurement reports are provided to staff/managementProjects
~ In partnership with Shared Service Training and Development Leader, provide direction on business training and rollout plans to project resources
Post secondary education or equivalent combination of education and work experience
Proven successful management of a team in a client care/contact centre environment
The ability to build strong relationships and foster teamwork and collaboration
Excellent analysis, negotiation, problem solving and decision-making skills
Knowledge of client care/contact centre technology, scheduling, forecasting, capacity planning and reporting
An additional paid volunteer day each year so you can spend time giving back to the community
Immediate enrollment in the company's pension program with employer matching