People Experience Specialist - Toronto, Canada - Pandora

Description

As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team:

The People Experience Specialist will be responsible for supporting all stages of the employee lifecycle and will be an integral part in creating great workplace experiences for Pandora employees.

Your role is to oversee and enhance the employee integration along with improving the overall experience within the company. You will be responsible for assessing the needs, defining, and delivering initiatives for our employees whilst creating a positive and engaging work environment that fosters employee satisfaction, productivity, performance, development, and retention.

You will collaborate closely with cross-functional teams and Centers Of Excellence to understand the needs and expectations of our employees and through cross functional feedback, you will be part of developing and implementing initiatives that contribute to a positive people experience.

Your Role as a People Experience Specialist:

• Serve as the primary point of contact for employee inquiries regarding Systems, benefits, policies, programs, and any other general inquiries
• Responsible for coaching and guiding employees with their employment queries, rereviewing and triaging these queries and elevating them (if required) to the relevant subject matter experts.
• Responsible for ensuring all "Employee Data" has been entered correctly into the HRIS upon recruitment and onboarding and then will be responsible for maintaining and updating this data as changes occur for employees. By maintaining 100% accuracy with data, this will ensure employees will receive communication, payments etc in a consistent, timely and accurate manor
• Facilitate onboarding and offboarding processes, coordinating with multiple teams to ensure a smooth transition for joiners and leavers
• Support the entire employee lifecycle changes in our HRIS (SAP - Success Factors)
• Assist with the implementation and management of all HR policies and procedures across the organization
• Drive HR process improvement and make recommendations to enhance employee people experience and satisfaction. Utilize company resources and collected data to identify areas for improvement.
• Provide technical support, training and resources to achieve objectives and resolve employee questions and queries.
• Serves as part of the overall People Team for marketing People Experience solutions to the HR Community.
• Provides insights and feedback to the Director, People Experience on opportunities for process improvement and automaton
• In partnership with the Center of Excellence support with building and executing content, training, self service guides, videos and tools for our employee self service portal
• Monitor and manage ticket queries via Zen Desk and support on issue resolution within required SLA's
• Leverage technology to drive better HR and business outcomes through effective adoption and utilization of our systems.
• Support the Employee Experience Director and Centre's of Excellence on various projects to improve the people experience agenda
• Build relationships with authenticity to collaborate and support employees and leaders
• Be proactive and solution driven with the ability to identify and proactively solve employee queries
• Other duties as assigned

Craft your career with us if you have:

• Studies in Business Management, Human Resources, or Communications or a combination of experience and education is preferred but not required.
• 3+ years in a customer experience (customer facing role).
• Fluency in Canadian French both written and verbal is preferred
• Broad knowledge and understanding of US employment laws and benefits
• Exposure to working with various IT systems (Success Factors, Ultipro, Sharepoint, Zen Desk) preferred
• Capable of multitasking and prioritizing tasks and projects
• Customer service mindset
• Organized and detail oriented
• Self-driven, independent and able to work effectively with a global, remote team
• Excellent interpersonal and written communication skills with a positive attitude
• Professional level experience with Office 365.
• Proven ability to build relationships, influence, and lead various cross-functional teams to gain alignment and deliver results
• Solution driven with the ability to identify root cause issues and potential resolution
• Strong written and verbal communication skills to articulate clearly with various departments and build meaningful relationships with employees at all levels.
• Possesses strong interpersonal skills, including the ability to interact effectively with diverse personalities and individuals of all levels inside and outside the organization.
• Strong understanding of employee engagement principles and strategies.
• Self-organized, with the ability to multitask and manage high workloads where required
• Results oriented and metrics-driven to ensure the development initiatives are successful.

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora's single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.