Breakfast/ General Cleaning Attendant - Whitby, Canada - Silver Hotel Group

Description

Breakfast/ General Cleaning Attendant

The Holiday Inn Express - Whitby hotel is currently recruiting for a Breakfast/ General Cleaning Attendant.

The Breakfast/General Cleaning Attendant performs routine duties in the execution of breakfast and cleaning of hotel public areas as well as maintain necessary inventories. The Breakfast/General Cleaning Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly and able to address guest requests and problems.

In addition to the core job requirements, skill sets and work-related experience; the Breakfast/General Cleaning Attendant will illustrate the ability and passion to:

• Live the corporate culture, personifying it in daily interactions with both guests and team members.
• Be an engaging team player who is highly inclusive, inspiring and able to relate to all levels.
• Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now
• Education Reimbursement for you (and your children)
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Executive Housekeeper, the Breakfast/ General Cleaning Attendant is responsible for:

• Abides by work schedules and signs in/out accordingly, while in uniform
• Maintains a clean uniform and is presentable
• Sets up Breakfast Buffet per the established hotel and IHG brand standards by scheduled time
• Monitors and replenishes buffet in a timely manner to ensure all items are adequately available at all times
• Ensures all hot items are served hot and cold items served chilled
• Ensures that during breakfast times the buffet and coffee station is cleaned frequently to maintain neat presentation
• Cleans tables and chairs promptly once guests vacate to quickly turn over for next guests and maintain a clean environment
• Engaging with guests, anticipating their needs, encouraging positive reviews and promptly reporting any negative feedback to the appropriate management
• Maintaining suitable stock of breakfast items based on hotel occupancy, placing required orders on time and properly storing upon receiving order
• Conduct monthly inventories on the last day of last day of each month and submit to GM
• Complete a thorough daily clean of the breakfast room, pantry and public areas (includes entry vestibule, lobby, fitness room, public rest rooms, elevator and foyer, first floor hallways), replenishing stocked items as required
• Follow IHG Way of Clean process when cleaning all areas using the hotel issued cleaning supplies
• Return all equipment and supplies to designated areas ensuring that hazardous materials are not left unattended in public areas
• Signs out required Master Key per Hotels operating procedures
• Promptly reports all maintenance deficiencies in working area to Front Desk for proper documentation and follow through
• Ensure safety and privacy of guests at all times
• Perform rotation cleaning duties in public area and breakfast room (e.g. deep clean, daily focus cleaning, etc.) as requested
• Responsible for the Hotel property in working areas
• Attends to guest calls, guest requests /guest complaints in assigned area
• Responsible for following the Hotels standard operating procedures
• Responsible for achieving and exceeding guest satisfaction scores

What We are Looking for...

• Proven customer service skills.
• Must be able to lift up to 25 lbs. and stand for extended periods of time;
• Must be able to work safely with a variety of cleaning chemicals;
• Ability to be a team player while also working independently;
• Must be available to work all shifts including every weekend and at times on short notice;

Holiday Inn Express Whitby Hotel is the closest IHG brand hotel to the General Motors plant in Oshawa, and our location offers easy access to Hwy 401 and area attractions (Whitby History Museum, Iroquois Park and Class Act Dinner Theatre). Our hotel is a 100% smoke-free hotel with excellent amenities and we're the only hotel in the region with a Jacuzzi inside the suites. Our simple, modern and refreshing rooms make our guests feel at home, the well-equipped Fitness Centre helps relieve stress and nearby restaurants offer a wide variety of cuisines. Holiday Inn Express Whitby is only walking distance from the Whitby GO Station, 10 km from the Oshawa airport and an hour train ride from downtown Toronto.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra "You Matter" resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.