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    Service Center Associate - Vancouver, Canada - Stanley Black & Decker

    Stanley Black & Decker
    Stanley Black & Decker Vancouver, Canada

    5 days ago

    Default job background
    Part time
    Description

    Our team at Stanley Black & Decker embraces the critical importance of employment equity, diverse representation and inclusive work environments. Our culture is dynamic, results-oriented , focused on change and share a unified passion for creating products, tools and solutions for those who make the world. Wherever you go in our company, you'll find uncompromised devotion to performance, innovation, customer satisfaction and social responsibility. Now is your chance to become one of these people within our growing Fortune 200 Company. A role with us will give you a strong understanding of how a world class organization creates and implements different strategies across our various commercial brands for a positive outcome.

    Recognized as one of Canada's Top Employers For Young People (2020 and 2021) and Greater Toronto's Top Employers (2020 and 2021) and Canada's Best Diverse Employers (2020 and Stanley Black & Decker Canada is looking for a Service Center Associate. Reporting directly to the Branch Manager the Service Center Associate must have sales and customer service skills, highly motivated, and must have communication and leadership skills.

  • Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction
  • Maintain established inventory control procedures
  • Administer warranty, other company policy and procedures and make the day-by-day operational decisions
  • Coordinate and follow up with customer parts and tool orders
  • Co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards
  • Maintain cleanliness standard
  • General service branch opening and closing responsibilities including cash registers and computers
  • Implement branch promotions, and programs such as "Drop Box" in conjunction with Branch Manager
  • Assist with shipping and receiving within the Branch
  • Maintain and increase relationship with Field Representatives and Territory Managers in order to increase service business
  • Experience in retail sales is an asset
  • Effective communication skills; leadership and consumer behavioral skills; experience in working directly with the public
  • Demonstrate strong sales and organizational skills
  • Ability to complete task in tight time frames
  • Working Knowledge of computers, especially in Microsoft Office an asset
  • We care about the safety and the well-being of our employees. It is our utmost priority
  • A supportive work environment where you can be your best every day
  • Opportunities to stretch and develop in our diverse lines of business within our Fortune 200 company
  • We offer different ways for you to give back to communities where we operate
  • Competitive compensation

    • We want our company to be a place you'll want to be – and stay. Being part of our team means you'll get to:

  • Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
  • Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.
  • Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
  • Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

    • Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

    Who We Are

    We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

    Global Benefits & Perks
    You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

    What You'll Also Get

    Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

    Learning & Development:
    Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

    Diverse & Inclusive Culture:
    We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

    Purpose-Driven Company:
    You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

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