Service Advisor - Grande Prairie, Canada - AutoCanada

AutoCanada Grande Prairie, Canada

1 week ago

Full time

Description

Service Advisor

Grande Prairie, AB

We are looking fora friendly and motivated Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership. Your love of the automotive industry, cars in general and dealing with the public coupled with your commitment to delivering the highest level of customer service, while overcoming day to day obstacles will ensure your ultimate success as a Service Advisor.

What's in for you?

Competitive compensation package

Health and Dental Benefits

Life Insurance

Employee Vehicle Purchase Plan

Employee and Family Assistance Program

Your Key Responsibilities

Own providing exceptional customer service to our valued clients by exceeding their needs and expectations

Answering incoming phone calls and inquires related to vehicle servicing

Meet and greet customers arriving for service appointments

Create quotes and work orders for vehicle repairs

Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options

Provide the clients with regular information and updates regarding the status of vehicle repairs

Work with the parts department to determine parts availability and scheduling of future service appointments

Complete and close repair orders

Advise clients about warranty protections and potential cost savings

Review the repair order and service performed with the client after the service has been completed

Your Capabilities and Credentials

Minimum of 1 year dealership experience in a Service Advisor role required

Automotive knowledge

Proven ability to provide an exceptional customer experience

Ability to set and achieve targeted goals

Ability to thrive in a fast-paced environment with many priorities

Demonstrated communication and interpersonal skills

Must be able to remain calm when customers and/or situations are not

Organization and follow-up skills

Experience and desire to work with technology

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