Application Support Analyst - Montréal, Canada - Tekwissenllc

Tekwissenllc

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking

Work Type:
Hybrid schedule

MISSION AND OBJECTIVES

Application production support for Global Markets G10 Rates

MAIN RESPONSIBILITIES

Using your knowledge and exemplary service skills to resolve business inquiries, and ensuring the accurate and timely escalation and resolution of the issues.
Work with Application Development teams to implement fixes and improve stability.
Work with the business, technology, and operations to manage competing priorities.
The document, implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request management/service/time reporting).
Assist with identifying and implementing areas for improvement within existing operational and technical processes and maintain related documentation.

REQUIREMENTS

ESSENTIAL SPECIFIC REQUIREMENTS/Objectives:

Excellent knowledge of financial products and trade lifecycle
Strong troubleshooting skills, technical skills especially in the use of SQL
Highly disciplined, selfstarter with the ability to multitask and juggle competing priorities with an extreme level of detail, accuracy, confidentiality, diplomacy, and initiative
Good command of the English language. Fluency in a secondworld language is a plus.
Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism, and sound judgment
Must be willing and able to work flexible shifts
Userfocused and serviceoriented, with a proactive user approach
Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism, and sound judgment
The use of industrystandard tools (Service Now/ITSM, Jira) is a plus

TRAINING AND OCCUPATIONAL EXPERIENCE

Bachelor's degree or foreign education equivalent in Computer Science or Engineering
5 years of experience in Application support, Technology support, or in a Service Delivery role particularly in the financial sector is preferred.

TekWissen Group is an equal opportunity/affirmative action Employer (M/F/d/v) supporting workforce diversity.

Salary:
$612.00-$614.00 per day