Host/hostess (Part-time) - Toronto, Canada - Elmwood Spa

Elmwood Spa

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

The primary function of the host/hostess position is to welcome guests and tend to their requests.

The objective of this position is to attain a high level of guest satisfaction, build new business and a base of loyal guests.

Understand the importance of and promote the Company's Mission, Vision & Values, and provide direction to staff in accordance with the Company's policy and procedures in order to achieve organizational goals.

Duties and Responsibilities:

In accordance with all protocols proactively greet all guests with a smile and greeting while tending to their requests.
Confirm reservations as required.
Answer the telephone promptly and courteously
Coordinate information to receive and record reservations and assign tables.
Confirm group reservations, and assign sections to wait staff.
Keep menus clean and in order. Arrange menus by service. Report where supply requires replenishing due to damage/wear.
Keep the front area clean, organized and attractive.
Organize a wellstocked retail area and restock as necessary.
Assist in servicing including resetting tables when busy, bussing or food running
Assist in preparing requisition for shortage of supplies (menus, billfolds etc.).
Report any concerns from guests and/or staff to the Duty Manager.
Bring forward cost effective and sales generating ideas and suggestions.
Obtain a thorough understanding of company policies and procedures conducting your area in strict accordance with them.
Maintain a professional attitude and manner at all times during your shift with the customer's total satisfaction always your first priority.
Set a fine example to fellow employees as to reliability, punctuality, attendance, grooming, and dress.
Follow all company policies and procedures.
Attend and participate at Staff Meetings.
Discuss all confidential matters only with authorized personnel
Contribute to a discrimination free work environment
Assist with other duties as reasonably assigned from time to time.

Skills/Qualifications:

Previous customer service experience required.
Previous hosting experience preferred.
Smart Serve certificate must be acquired if not already possessed.
Ability to learn and operate Point of Sale effectively using company practices.

Physical Requirements:

Works in close contact with products containing seafood, shellfish and nuts e.g. peanuts.
Continuously stands for prolonged periods of time (ability to stand for 5 hour intervals).
Stair climbing (there is a short flight between the lobby and restaurant and for patrons frequenting/requesting the loft area then there is a full stairway that has to be maneuvered).
Regulated indoor climate.
Continual lack of privacy with frequent interruptions.
Upper limb coordination.
Lifting and balance coats/trays weighting between 5 kg and 10 kg.
Ability to work in a scented environment.