- Provide leadership to a team of 5-10 people in a 24/7 contact center environment
- Deliver skill development coaching to improve performance, productivity, sales and customer experience
- Measure, monitor and diagnose performance gaps to deliver on enterprise performance goals
- Coordinate and prioritize training and development opportunities to improve the knowledge and capabilities of team
- Collaborate with partners to achieve hiring plan and scheduling requirements to meet service level goals
- Manage risk and adherence to all internal procedures and policies
- Facilitate ongoing career development and growth opportunities
- Deliver KPIs and performance reviews
- Resolve customer and branch complaints and escalations as needed
- Exceptional organizational and time management skills
- Strong work ethic, combined with a dedication to excellence
- Accomplished oral and written communication skills
- Ability to diagnose skill and knowledge gaps and improve performance through skill development and coaching
- 2-5 years' previous leadership experience preferred
- Demonstrated leadership skills with the ability to manage directly and indirectly reporting staff
- Relevant post-secondary education would be considered an asset
- Exceptional organizational and time management skills
- Strong work ethic, combined with a dedication to excellence
- Accomplished oral and written communication skills
- Ability to diagnose skill and knowledge gaps and improve performance through skill development and coaching
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Facilities Maintenance Electrician
Found in: Jooble CA O C2 - 1 day ago
Federated Co-operatives Limited Régina, SK, CanadaProduction, Trades and Maintenance · Full-Time · Co-op Refinery Complex (CRC) · Federated Co-operatives Limited (FCL) is hiring an Electrician on a temporary basis for up to 12 months at our Co-op Refinery Complex (CRC). Shift: 4 days on, then 3 days off -37.Repairs and mainte ...
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Remote Camp Cook
Found in: Jooble CA O C2 - 2 days ago
COMPASS GROUP CANADA Régina, SK, Canada Part timeWorking Title: Concessions Cook, PT · Employment Status: Part-Time · Starting Hourly Rate: 14.That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. · You'll find us ...
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Warehouse Supervisor
Found in: Talent CA C2 - 1 day ago
EMCO Corporation Regina, Canada Full timeJob Description · Salary Range - $45,000-48,000 · As the Warehouse Supervisor, you will oversee that all warehouse operations are conducted in a safe, secure, and efficient manner in compliance will all local Health and Safety regulations and company policies. You will be the pr ...
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Concessions Cook, PT
Found in: Jooble CA O C2 - 2 days ago
COMPASS GROUP CANADA Régina, SK, CanadaWorking Title: Concessions Cook, PT · Employment Status: Part-Time · Starting Hourly Rate: 14.00 · Address: 1700 Elphinstone Street Regina SK S4P 2Z6 · New Hire Schedule: must be available during major events which will include days, evenings and weekends · You might not k ...
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Cook 1, FT/PT Temp
Found in: Jooble CA O C2 - 4 days ago
COMPASS GROUP CANADA Régina, SK, CanadaWorking Title: Cook I · Employment Status: Full and Part time Temporary · Starting Hourly Rate: $14.00/hour · Address: 1700 Elphinstone St, Regina SK · New Hire Schedule: Event-Based - Must be able to work flexible hours including evenings, weekends and stat holidays · Im ...
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Cook 2, FT/PT Temp
Found in: Jooble CA O C2 - 4 days ago
COMPASS GROUP CANADA Régina, SK, CanadaWorking Title: Cook II · Employment Status: Full and Part time Temporary · Starting Hourly Rate: $14.00/hour · Address: 1700 Elphinstone St, Regina SK · New Hire Schedule: Event-Based - Must be able to work flexible hours including evenings, weekends and stat holidays · ...
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Cook 3, FT Temp
Found in: Jooble CA O C2 - 4 days ago
COMPASS GROUP CANADA Régina, SK, CanadaLocation: Regina Exhibition Association Limited-1700 Elphinstone St, Regina, SK S4P 2Z6 · Wage: $15.36/hr · Schedule · 5am-12am · 7am - 12pm · 5pm-close · Status: Full Time · Requirements: · Minimum four (4) years' or more experience in a commercial kitchen or hotel food ...
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Service Technician
Found in: Talent CA C2 - 6 days ago
Canada West Harvest Centre Inc. Regina, CanadaCompany: Canada West Harvest Centre Inc. · Location: Regina Emerald Park · Start Date: 07/31/2023 · Professional Level: Professionals · Key Area: After Sales · MUST BE ELIGIBLE TO WORK IN CANADA · Canada West Harvest Centre is one of Saskatchewan's premier CLAAS dealers. Wh ...
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Accounting Clerks
Found in: Talent CA C2 - 6 days ago
Sask Sport Regina, Canada Full time PermanentSask Sport – Accounting Clerks · Sask Sport Closes on: July 10, 2023 · This position is responsible for a variety of day-to-day bookkeeping and basic accounting functions that provide the necessary support to the accounting service division. This position works as part of th ...
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Building Operator
Found in: Talent CA C2 - 6 days ago
Black & McDonald Regina, Canada Full timeABOUT THIS CAREER OPPORTUNITY · Black & McDonald's Saskatchewan Service team is growing If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. · Reporting to the Service Supervisor, the Building ...
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Office Supervisor
Found in: beBee S2 CA - 3 weeks ago
Surgical Centres Inc Regina, Canada Full timeClearpoint Health Network is Canada's largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations, and workers' compensation ...
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Lead, Adult and Young Adult Programming, Community Engagement
Found in: Talent CA C2 - 4 days ago
Regina Public Library Regina, Canada Full timeLead, Adult and Young Adult Programming, Community Engagement & Programming (20/24 - permanent, full-time) · Regina, SK, Canada Req #293 Wednesday, March 13, 2024 Libraries build community. · At RPL, we're on a mission to provide Regina residents with opportunities to discove ...
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Catering Supervisor
Found in: beBee S2 CA - 1 week ago
Compass Canada Regina, Canada Part timeWorking Title: Catering Supervisor · Employment Status: Part-Time · Starting Hourly Rate: 15.85 · Address: 1700 Elphinstone Regina SK S4P2Z6 · New Hire Schedule: Event Based · You might not know our name, but you know where we are. That's because Compass Group Canada is part of ...
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Concessions Supervisor, Casual
Found in: beBee S2 CA - 1 week ago
Compass Canada Regina, Canada TEMPORARYWorking Title: Concession Supervisor · Employment Status: Casual (hours to be determined at Interview) · Starting Hourly Rate: $15.85/hour · Address: 1700 Elphinstone Street, Regina SK (REAL District) · New Hire Schedule: should be available days, evenings, weekends, stat holida ...
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Cook 1, FT/pt Temp
Found in: beBee S2 CA - 1 week ago
Compass Canada Regina, Canada TEMPORARYWorking Title: Cook I · Employment Status: Full and Part time Temporary · Starting Hourly Rate: $14.00/hour · Address: 1700 Elphinstone St, Regina SK · New Hire Schedule: Event-Based - Must be able to work flexible hours including evenings, weekends and stat holidays · Important ...
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Premium Server
Found in: beBee S2 CA - 1 week ago
Compass Canada Regina, Canada Part timeWorking Title: Premium Server · Employment Status: Part-Time · Starting Hourly Rate: 15.35 · Address: 1700 Elphinstone St Regina SK S4P2Z6 · New Hire Schedule: Event Based, Evenings, Weekends, Holidays · You might not know our name, but you know where we are. That's because Comp ...
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Cook 2, FT/pt Temp
Found in: beBee S2 CA - 1 week ago
Compass Canada Regina, Canada TEMPORARYWorking Title: Cook II · Employment Status: Full and Part time Temporary · Starting Hourly Rate: $14.00/hour · Address: 1700 Elphinstone St, Regina SK · New Hire Schedule: Event-Based - Must be able to work flexible hours including evenings, weekends and stat holidays · Important ...
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Concessions Cook, PT
Found in: beBee S2 CA - 2 days ago
Compass Canada Regina, Canada Part timeWorking Title: Concessions Cook, PT · Employment Status: Part-Time · Starting Hourly Rate: 14.00 · Address: 1700 Elphinstone Street Regina SK S4P 2Z6 · New Hire Schedule: must be available during major events which will include days, evenings and weekends · You might not know ou ...
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Cook 3, FT Temp
Found in: beBee S2 CA - 1 week ago
Compass Canada Regina, Canada TEMPORARYLocation: Regina Exhibition Association Limited- 1700 Elphinstone St, Regina, SK S4P 2Z6 · Wage: $15.36/hr · Schedule · 5am-12am · 7am - 12pm · 5pm-close · Status: Full Time · Requirements: · Minimum four (4) years' or more experience in a commercial kitchen or hotel food prep ...
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Operations Supervisor
Found in: beBee S2 CA - 1 week ago
CBI Health Group Regina, Canada Full timeResponsibilities: · Supervise and provide direction to staff aligned with policies and procedures and standards of professional conduct · Assist in ensuring that Team Leads and Community Support Workers (CSW) are scheduled in the homes in accordance with the funding guidelines · ...
Call Centre Supervisor - Regina, Canada - Brandt
Description
To support our continued growth, Brandt is looking to hire a Call Center Supervisor to provide support to our 24/7 call center operations team and lead the delivery of exceptional service support to our customers and dealer locations.
Reporting to the Director of Customer Contact, the successful candidate will be responsible for providing leadership to a team of corporate receptionists within the contact center.
This is a great opportunity for someone with previous management experience in call center environment looking to leverage their skills, experiences and passion for employees and customers to become part of a stable and growing company.
Brandt is a growing family business based in Regina with over 5,000 employees. We design and manufacture equipment, as well as distribute iconic brands like John Deere & Peterbilt. In all cases, exceptional customer support and deep customer understanding are critical.
DUTIES & RESPONSIBILITIES
Required Skills
Required Experience