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    Chargeback Analyst - Toronto, Canada - Spin Master Ltd

    Spin Master Ltd
    Spin Master Ltd Toronto, Canada

    4 hours ago

    Default job background
    Description

    Job Description

    : What will you work on?

    The Chargeback Analyst will play a key role in the Supply Chain operations team, in the logging, tracking and reporting of customer Chargebacks.Role will also include review and resolution of retailer customer chargebacks.providing guidance to a diverse group of stakeholders (order management, logistics, transportation, IT, etc.) to improve operational performance and minimize costs

    How will you create impact?
  • Pull Non Compliance data from customer portals, finance system and emails. Log the data on the tracker. Cross-reference with SAP data to include the order details.
  • Assist with Investigation of chargebacks, identify invalid claims and dispute them with our customers via portal or email.
  • Prepare and present weekly chargeback data for the Operations team on the Customer Focus Meetings providing root causes and corrective actions to mitigate chargebacks.
  • Own and drive the resolution of chargeback issues with warehouse and internal teams through implementation of continuous improvement initiatives and facilitate the associated change management activities
  • Identify the need of Training Sessions with the warehouses and internal teams and work closely with the Retail Compliance Lead to ensure understanding of the requirements and compliancy.
  • Analyze vendor agreements/guides in order to translate Trade Partner compliance programs to operational capabilities. You will be responsible to assess the impact and advise on feasibility/implications
    • What are your skills and experience?
  • 2-3 years of related operational or relevant experience.
  • SAP knowledge is desired
  • Microsoft Office, especially Microsoft Excel (pivots, v-lookups) skills is desired
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