Business Transformation Analyst - Montréal, Canada - MSC - Mediterranean Shipping Company

MSC - Mediterranean Shipping Company

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Company Description

MSC is a world leader in global container shipping.

MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

Job Description:

The Business transformation analyst is responsible for crafting, leading and executing business projects that will improve productivity, redundancies, and inefficiencies; ultimately contributing to the overall Customer Experience.

Key Accountabilities

Partner with other teams across in MSC and its divisions to conduct project requirement analysis and create process documentation
Evaluate, analyze, and communicate systems requirements
Create and maintain documentation, as well as facilitate and capture business requirements through workshops, data analysis and end user interviews
Review systems analytics and existing processes to maximize business effectiveness and propose process improvements
Develop strong and durable relationships with the rest of the MSC team with the goal of supporting optimized systems design and integration
Respond to questions and concerns of team members and executives with supporting research and recommendations.
Work under the project manager to ensure projects are completed on time and within budget
Work with the PM to create a timeline, schedule and oversee progress to make sure goals are met on time

Qualifications:

All MSC Canada employees are expected to exhibit the
MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

Bachelor's degree in business or technology management or related fields of study
23 years of experience as a business analyst
Solid organizational skills, including multitasking and time management
Exceptional verbal, written, and presentation skills
Strong client facing and teamwork skills
Experience with facilitation, client interview techniques
Knowledge of Agile/Scrum, DevOps
Knowledge of Process Optimization methodologies (KANBAN, LEAN, Value Stream Mapping)
Experience generating process documentation and report
Ability to work on tight deadlines in a fastpaced environment
Problem solving and multitasking in a fastpaced and challenging wok environment
Team player with professional attitude
Shipping/Logistics/Transportation experience is an asset

Additional Information

Great people who work hard and look out for each other because we're a team—it's that simple

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent fulltime roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility.
Health & Wellness Program.