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    Customer Service Representative - Toronto, Canada - AutoCanada

    AutoCanada
    AutoCanada Toronto, Canada

    5 days ago

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    Description

    Customer Service Representative

    Excellence Collision – Toronto Area

    Toronto, ON, On-Site

    Compensation: $55,000 - $60,000 per year

    Schedule: Monday to Friday, 8 am – 5 pm

    Excellence Collision – Toronto Area is looking for a Customer Service Representative .

    Excellence has been in business for over 30 years - our ability and technical background in collision repair has made us the preferred auto body shop to some of Toronto's most respected car dealerships. We are a Certified Collision Repair Centre for Audi, Volkswagen, Porsche, BMW, MINI, and Tesla, and feature the latest technology and training.

    If you are an individual who wants to build a long-term career and leverage your passion for the automotive industry, then join our team

    What We Offer:

  • Competitive Compensation
  • Health and Dental Benefits
  • Vacation
  • Wellness Benefits
  • Employee Assistance Program
  • Employee Vehicle Purchasing Plan
  • Clean Working Environment
  • Career Growth

    • Responsibilities:

  • Answer customer calls and provide answers to questions accordingly with respect to their insurance claim(s)
  • Outbound calls to customers to schedule appointments (Estimates and Repairs)
  • Outbound calls to customers with status updates
  • Assist with customer appointment check-ins and customer deliveries
  • Update internal systems with detailed/accurate notes
  • Assist with in person customer service as well as office work

    • Requirements:

  • High School Diploma
  • Experience working with either luxury automotive dealerships or autobody shops is required
  • Knowledge BodyshopConnect or CDK would be an asset
  • Strong organizational and time management skills
  • Must possess a valid driver's licence and a safe driving history
  • Excellent verbal and written communication skills
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