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    Serving customers - Alberta, Canada - Hgs - Hinduja Global Solutions

    Hgs - Hinduja Global Solutions
    Hgs - Hinduja Global Solutions Alberta, Canada

    2 weeks ago

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    Description

    Job Description:

    Your Contribution:

    As a Customer Care Professional, you will have the opportunity to work in a collaborative and dynamic setting with a single objective, brightening the day of individuals. We will provide you with comprehensive training to become an expert in your field, enabling you to deliver an exceptional customer experience consistently.

    In this role, you will be responsible for handling customer inquiries related to billing, recognizing each customer's specific requirements, resolving issues, processing payments, and utilizing emotional intelligence to enhance overall customer satisfaction. Curious about a typical day in the life of a Customer Care Professional?

    Engage with customers via inbound calls to address queries regarding billing, payments, current and new services, promotional deals, and service upgrades/downgrades.

    Take a personalized approach when assisting customers facing service-related challenges by taking ownership of the problem and finding solutions through various computer systems. Participate in regular coaching sessions with your manager to ensure you achieve performance targets.

    HGS stands out as a global frontrunner in customer experience management. Embracing a 'people-first' principle and having catered to more than 900 top brands worldwide, HGS offers an ideal environment to shape your career. Hourly compensation and chances for extra pay (Hourly pay varies based on your location)
    Outstanding medical, dental, and vision benefits
    Flexible Scheduling Choices

    Wondering what qualities define an exceptional Customer Care Representative? Please note that this role is not eligible for the Atlantic Immigration Pilot Program or the Provincial Nominee Program due to its remote nature.

    We require a minimum of 6 months of prior customer service experience and a strong appreciation for coaching and feedback.

    Proficiency in using computers, ability to work comfortably at a desk with multiple screens, and exceptional French-English communication skills (both verbal and written) are essential.
    Comfort with remote work and possession of a dedicated workspace with a stable internet connection are also necessary.

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