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    Serving customers - Alberta, Canada - HGS - Hinduja Global Solutions

    HGS - Hinduja Global Solutions
    HGS - Hinduja Global Solutions Alberta, Canada

    1 week ago

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    Description

    Job Description:

    Your Impact:

    As a Customer Care Professional, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience.

    You'll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience So, what does a day in life of a Customer Care Professional look like?

    Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services.

    Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution

    • Use multiple computer systems to research products, services, common problems and solutions offered.
    Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators.

    HGS is a global leader in customer experience management. Powered by a people first philosophy and experience serving over 900 of the world's leading brands, HGS is the perfect place to build your future Hourly rate and overtime opportunities (Pay rate depends on the province that you are located in)
    Best in class medical, dental, vision benefits
    Flexible Schedule Options

    So, what really makes a great Customer Care Representative? This position does not qualify for the Atlantic Immigration Pilot Program or the Provincial Nominee Program because this is a work from home position.

    You have at least 6 months of customer service experience and you understand the value of coaching / feedback.

    Your computer savvy, comfortable sitting at a desk and working with multiple monitors.
    You have excellent French-English communication skills, both oral and written
    You're comfortable working from home and have a suitable space with a hard-wired internet connection.
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