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    Customer Service Agent - Mississauga, ON, Canada - HANSAmed Citagenix

    HANSAmed Citagenix
    HANSAmed Citagenix Mississauga, ON, Canada

    2 weeks ago

    Default job background
    Part time
    Description
    The Customer Engagement Specialist interacts with current clients while also prospecting new clients to support our outside sales team. As a specialty pharmaceutical and medical device distributor, we are committed to providing exceptional service to the thousands on dental and oral surgery clinics that we serve in Canada.

    Update all contact information with current customer information within our CRM system

    Adjust sales scripts and approach to better service the needs of customers

    Introduce field sales representatives to meet with customers

    Process web and client orders in Canada

    Minimum 1 years' experience in inside sales, customers service or account executive roles

    Ability to communicate in French (both written and spoken)

    Excellent phone manner

    Familiarity and/or able to work with SAP or equivalent CRM system

    Proficient skills with Microsoft Office, with a focus on Excel

    Dental Experience is preferable

    Dental care

    On-site parking

    Work from home

    Casual dress

    8 hour shift

    Day shift

    Monday to Friday

    Job Type: Full-time, Permanent

    Bienvenue avec nous, où l'excellence rencontre l'innovation dans le monde de la dentisterie et de la chirurgie buccale. En tant que distributeur premier de dispositifs médicaux spécialisés et de produits pharmaceutiques, nous sommes fiers de notre engagement envers un service exceptionnel et la sensibilisation à la marque. Opérant à la pointe de l'industrie, nous servons des cliniques dentaires et de chirurgie buccale non seulement au Canada, mais aussi au-delà.

    Notre mission est claire - offrir les normes les plus élevées d'expertise chirurgicale, d'innovation et de service centré sur le patient. nous sommes des partenaires dans la restauration et l'amélioration de la santé bucco-dentaire, de la fonction et de l'esthétique. Notre culture d'entreprise est un témoignage de nos valeurs - partage, collaboration et recherche inlassable de l'excellence. Nous comprenons que l'avenir de la chirurgie buccale est façonné par les efforts collectifs de notre équipe. Ensemble, nous remodelons le paysage de la chirurgie buccale et établissons de nouvelles normes de soins qui reflètent notre engagement envers le bien-être des patients.

    Représentant fièrement des marques leaders de l'industrie, nous veillons à ce que notre portefeuille de produits reflète la plus haute qualité dans chaque catégorie respective. En tant que Spécialiste de l'engagement client, vous serez principalement responsable de servir les besoins commerciaux et des clients actuels tout en stimulant la croissance de l'entreprise et en élargissant notre base de clients. Soins dentaires

    Régime de retraite avec participation de l'employeur

    Travail à domicile

    Mettre à jour toutes les informations de contact avec les informations clients actuelles dans notre système CRM

    Gérer les contrats existants et nouveaux avec la base de clients

    Ajuster les scripts de vente et l'approche pour mieux répondre aux besoins des clients Présenter les représentants commerciaux sur le terrain pour rencontrer les clients Présenter des séminaires de formation continue aux clients

    Traiter les commandes web et clients au Canada

    Minimum 1 an d'expérience en vente interne, service à la clientèle ou rôles de responsable de compte

    Excellente manière au téléphone

    Familiarité et/ou capacité à travailler avec SAP ou un système CRM équivalent Compétences avancées avec Microsoft Office, en mettant l'accent sur Excel

    Expérience dentaire préférable

    Français parlé et écrit

    Quart de travail de 8 heures Quart de jour Du lundi au vendredi

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