Associate Customer Support - Toronto, Canada - DXC Technology

DXC Technology

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This role is less IT related and more insurance specific. It is the perfect opportunity to begin your career in the Insurance industry

The Customer Service Representative role is a fantastic opportunity for you to kickstart a new career and learn more about the financial services/insurance industry.

We provide a full training program to teach you what you need to know; so, whether you are well-seasoned or just starting out, you will have the resources necessary you get you off to a successful start.

As a Customer Service Representative, you will be the front-line link between DXC and our clients in a call centre environment (hours 8:00am - 7:00pm) delivering exceptional customer service.

You will:

Provide policy holder and product information to clients and advisors
Document issues and respond to requests by determining appropriate action in order to resolve situations
Follow up with clients within established service standards
Maintain service records
Ensure service standards are maintained or excelled
Participate in recommending improvements to service and procedures
Process nonfinancial transactions when necessary

What we are looking for

High school diploma
12 years of client service experience
Strong communication skills and ability to multitask
Excellent verbal and written English communication skills; Fluency in written and verbal English and French a great asset
Positive, serviceoriented attitude with a commitment in offering superior service
Knowledge of the life insurance industry an asset; however, not required (we are willing to consider those new to the industry
This is a remote position; we will consider all suitable applicants within Canada.

Note:
This option is reserved for applicants needing a reasonable accommodation related to a disability.