Customer Service Representative: Intake - Ottawa, Canada - Ottawa Humane Society

Ottawa Humane Society

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Under the direction of the Supervisor: Customer Service, the

Customer Service Representative:

Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal Shelter (MAS).

Job Info:

Hours
:Parttime, 20 hours biweekly, evenings and weekends:
Wage range
:$ $24.72 as per our collective agreement.

What would you do?

Ensure professional intake and discharge of animals
Assess and document the health and behavior of incoming animals
Examine all incoming animals are thoroughly for identification
Research all possible avenues to match an animal to its owner
Be aware, and make use, of relevant online and community resources
Maintain the MAS area, facilities and equipment
Accept and manage OHS payments and donations as required
Enter and maintain data integrity in Raiser's Edge and Chameleon
Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
Produce and maintain accurate reports, records and files
Participate in supervision, evaluation, training and other meetings as required
Participate in the identification and evaluation of OHS program goals and objectives
Participate in professional development opportunities
Represent OHS in a professional manner
Participate in public relations and promotional activities as required
Will be required to assume some of the responsibilities of

Customer Service Representative:
Adoptions

May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL

What are we looking for?

Secondary school diploma or equivalent
Minimum of one year experience in customer service
Animal handling experience preferred
Proficiency in Microsoft Office Suite
Professional proficiency in spoken and written English and French is required

Working Conditions/Physical Requirements:

Employee may be required to work evening, holiday and weekend shifts
Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
Employee will be required to wear a uniform designated by the employer
Employment is conditional upon maintaining confidentiality of OHS information
Employment is conditional upon the ability to work around all species of animals safely

The Ottawa Humane Society is an equal opportunity employer. The OHS offers accommodation for applicants with disabilities in its recruitment processes.

If you are contacted by the OHS regarding a job opportunity, please advise prior to the interview if you require accommodation.

Job Types:
Part-time, Permanent

Salary:
$20.32-$24.72 per hour

Schedule: