- Accountable for managing daily schedule by optimizing board set-up, utilizing rescheduling tools, managing changes in Technician availability (i.e. sick requests), notifying technicians of chargeable calls (including amount), driving productivity by reducing travel and pushing workload, meeting monthly maintenance numbers, identifying repeat calls and working with Field Manager to resolve customer escalations
- Proactively manage chargeable calls including validating chargeable calls identified
- Responsible for managing daily requests from Techs by modifying the board to accommodate delays, providing insight on customer service plans (as required) and acting as a support reference for techs
- Required to handle unsuitables / escalations by managing customer requests for revised appointments (including parts) and resolving outstanding issues in queues
- Responsible for the reconciliation of Service transactions which includes the validation of charges, correction of charges, balancing of cash draws, and processing of service transactions
- Responsible for exceptions and error management through the review and processing of corrections related to outstanding error reports, filing of envelopes and red tags
- Required to set the schedule (Subcontractors and CA techs)
- Act as a courteous and friendly central point of contact for both internal and external customers.
- Responsible for updating of records in applicable systems
- Prepare BRIO reports as required
- Coordination of appointment times for back ordered product, and sourcing of parts, with customer, manual dispatch or work as required, arrange courier delivery of parts or product as required
- Provide customer quotes on installations
- Analyze and interpret forecast and incoming-demand data, record forecast variance and resource allocation change information
- General business support related to i.e. franchise afterhours, point of contact and follow up for call centre inquiries, responsible for handling of both inbound and outbound calls
- Assist with escalations and priority call in a timely manner
- Required to set-up the board for next day and schedule linked calls and responsible for identifying chargeable calls / code 22s for the next day
- Proactively manage the board to maintain call availability for all call types
- Advise Customers of changes to appointment times
- Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
- Ability to provide reporting and data analysis as requested by management
- Achieve defined productivity and performance measures on a consistent basis
- Undertake special projects and assignments as assigned
- Other duties as assigned by management
- Customer focused with excellent interpersonal skills
- Ability to effectively use ClickSchedule, GERS, Clarify & MS Office software programs
- Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices
- Proven decision-making skills
- Strong organizational skills
- Capable of doing financial analysis to rectify variances
- Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
- Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
- Ability to maintain focus and work in a fast-paced, pressure filled team environment
- Grade 12 education
- Post-secondary education is an asset
-
Install Planning Clerk
Found in: Talent CA C2 - 10 hours ago
Enercare Markham, Canada Part timeCome and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...
-
Paralegal intern
Found in: Jooble CA O C2 - 1 day ago
Linds & Associates Markham, ON, Canada InternshipSHIPLaw Clerk - Environmental Land Planning · Permanent · Upon intake of new file, prepare and review initial documentation and provide synopsis of facts, legislation, policy, and guidance for lawyer review; · # For files using project management, create and update matter plans, c ...
-
Law Clerk
Found in: Jooble CA O C2 - 1 day ago
Linds & Associates Markham, ON, CanadaLaw Clerk - Environmental Land Planning · Permanent · Toronto, Ontario · JOB-1371 · Evaluates the file to review case facts, determine appropriate processes and plans the steps necessary for the conduct of the file, ensuring critical deadlines are identified and met. This incl ...
-
Law Clerk
Found in: Talent CA C2 - 3 days ago
Linds & Associates Markham, Canada Full timeLaw Clerk - Estates LitigationFull-timeToronto, OntarioJOB-1373 Works as a member of the team to evaluate the file to review case facts, determine appropriate processes, identify key issues and plan the steps necessary for the conduct of the file, ensuring critical deadlines are ...
-
Support Service Clerk
Found in: Jooble CA O C2 - 1 day ago
Enercare Markham, ON, CanadaCome and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...
-
Support Service Clerk
Found in: Jooble CA O C2 - 1 day ago
Enercare Inc. Markham, ON, CanadaCome and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...
-
Services Clerk
Found in: Jooble CA O C2 - 1 day ago
Enercare Markham, ON, CanadaCome and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...
-
Service Clerk
Found in: Talent CA C2 - 4 days ago
Enercare Markham, CanadaCome and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...
-
Service Clerk
Found in: Talent CA C2 - 10 hours ago
Enercare Markham, CanadaCome and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...
-
Law Clerk/Paralegal
Found in: Appcast CA C2 A - 1 day ago
Pizza Hut Canada Greater Toronto Area, CanadaPizza Hut Canada is looking for a business-oriented, bold thinker with a passion for delivering results to join our legal team as a Law Clerk or Paralegal. Reporting to the Chief Legal Officer and working in close collaboration across various functions in the organization, the ro ...
-
key holder
Found in: Talent CA 2 C2 - 1 day ago
The Childrens Place Pickering, CanadaEducation: Secondary (high) school graduation certificate · Experience: 1 year to less than 2 years · Work setting · Retail business · Tasks · Assign sales workers to duties · Authorize return of merchandise · Establish work schedules · Sell merchandise · Resolve issues that may ...
-
key holder
Found in: Talent CA 2 C2 - 1 day ago
The Childrens Place Pickering, CanadaEducation: · Expérience: · Education · Secondary (high) school graduation certificate · Work setting · Retail business · Tasks · Assign sales workers to duties · Authorize return of merchandise · Establish work schedules · Sell merchandise · Resolve issues that may arise, inclu ...
-
Parts Manager
Found in: Talent CA C2 - 4 days ago
Drive Autogroup Pickering, Canada Full timeCareer Opportunity · Drive Autogroup currently has an opportunity available for an experienced Parts Manager. The Parts Manager is the leader of the Parts Team and their primary objective is to motivate, encourage, and inspire thier team and parts department. They should be able ...
-
Law Clerk
Found in: Talent CA C2 - 3 days ago
Linds & Associates Richmond Hill, Canada PermanentLaw Clerk - Environmental Land PlanningPermanentToronto, OntarioJOB-1371 Evaluates the file to review case facts, determine appropriate processes and plans the steps necessary for the conduct of the file, ensuring critical deadlines are identified and met. This includes the follo ...
-
Registered Practical Nurse
Found in: Jooble CA O C2 - 1 day ago
Mon Sheong Richmond Hill, ON, CanadaMon Sheong Foundation is an approved participant in the Community Commitment Program for Nurses (CCPN). Assist and support Registered Nurses and other members of Interdisciplinary Resident Care Team on the assigned Resident Home Area (RHA) as needed in planning, implementing an o ...
-
Cost Control Coordinator
Found in: Appcast CA C2 A - 1 day ago
Scarborough Transit Connect Scarborough, CanadaWho We Are: · Scarborough Transit Connect (STC) has been awarded the design and early works of the Scarborough Subway Extension project. The Scarborough Subway Extension will bring the TTC's Line 2 subway service nearly eight kilometers farther into Scarborough. It will extend f ...
-
Registered Practical Nurse
Found in: Jooble CA O C2 - 1 day ago
Mon Sheong Richmond Hill, ON, CanadaMon Sheong Foundation is an approved participant in the Community Commitment Program for Nurses (CCPN). The CCPN provides a $25,000 incentive grant to eligible nurses in exchange for a 24-month commitment to an eligible employer. For more information on this program, please visit ...
-
retail store supervisor
Found in: Talent CA 2 C2 - 1 day ago
Canadian Tire Richmondhill South Richmond Hill, CanadaEducation: No degree, certificate or diploma · Experience: 1 year to less than 2 years · Work setting · Retail business · Tasks · Assign sales workers to duties · Hire and train or arrange for training of staff · Authorize return of merchandise · Establish work schedules · Sell m ...
-
Registered Practical Nurse
Found in: Talent CA C2 - 1 day ago
Mon Sheong Foundation Richmond Hill, Canada Part timeRegistered Practical Nurse · Part-Time, Bargaining Unit Position Richmond Hill Posted 3 months ago Position Functions: · Assist and support Registered Nurses and other members of Interdisciplinary Resident Care Team on the assigned Resident Home Area (RHA) as needed in planni ...
-
Civil Litigation Law Clerk
Found in: Appcast CA C2 A - 1 day ago
Kent Legal Toronto, CanadaJob Title: Civil Litigation Law Clerk · Job #: 16505 · Job Type: Permanent · Location: Toronto · Salary: $80,000 · Benefits: Excellent benefits · Remote Flexibility: Hybrid Remote Flexibility · Client Profile · Our client, a Toronto based law firm, is hiring a Civil Litigation La ...
Service Planning Clerk - Markham, Canada - Enercare
Description
Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.
Job Title: Service Clerk - FT (Temporary 6 months)
Reporting To: Operations Manager
Department: Operations
Location: Birchmount - Markham
Rate of Pay: UNIFOR Clerical Range 2
File number: 2457
Hours of Work: 35 hours a week: Monday – Friday from 7:00 a.m. to 3:00 p.m.
The primary focus of this role will involve the ongoing optimization of area field staff (service, duct cleaning and plumbing) resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through the use of a formalized planning process and continuous interaction with field staff and management, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery of same day service and customer satisfaction.
Responsibilities:
Qualifications:
This position applies to UNIFOR Local 975.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.