Jobs
>
Markham

    Support Service Clerk - Markham, ON, Canada - Enercare Inc.

    Enercare Inc.
    Enercare Inc. Markham, ON, Canada

    2 weeks ago

    Default job background
    Description

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months.

    If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.

    Job Title:
    Service Clerk (Temporary 6 months)

    Rate of Pay:
    UNIFOR Clerical Range 2

    Hours of Work:
    Monday – Friday, 7:00 a.m.

    The primary focus of this role will involve the ongoing optimization of area field staff (service, duct cleaning and plumbing) resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations.

    Through the use of a formalized planning process and continuous interaction with field staff and management, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery of same day service and customer satisfaction.

    Accountable for managing daily schedule by optimizing board set-up, utilizing rescheduling tools, managing changes in Technician availability (i.e. sick requests), notifying technicians of chargeable calls (including amount), driving productivity by reducing travel and pushing workload, meeting monthly maintenance numbers, identifying repeat calls and working with Field Manager to resolve customer escalations
    Responsible for managing daily requests from Techs by modifying the board to accommodate delays, providing insight on customer service plans (as required) and acting as a support reference for techs
    Responsible for the reconciliation of Service transactions which includes the validation of charges, correction of charges, balancing of cash draws, and processing of service transactions
    Responsible for exceptions and error management through the review and processing of corrections related to outstanding error reports, filing of envelopes and red tags
    Required to set the schedule (Subcontractors and CA techs)
    Provide customer quotes on installations
    Analyze and interpret forecast and incoming-demand data, record forecast variance and resource allocation change information
    General business support related to i.e. franchise afterhours, point of contact and follow up for call centre inquiries, responsible for handling of both inbound and outbound calls
    Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
    Ability to provide reporting and data analysis as requested by management
    Achieve defined productivity and performance measures on a consistent basis
    Undertake special projects and assignments as assigned
    Ability to effectively use ClickSchedule, GERS, Clarify & MS Office software programs
    Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices
    Capable of doing financial analysis to rectify variances
    Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
    Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
    Post-secondary education is an asset

    Note:
    This position applies to UNIFOR Local 975.

    We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law.

    Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.
    #
  • ENERCARE

    Service Clerk

    2 days ago

    ENERCARE Markham, Canada

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • ENERCARE

    Service Clerk

    1 week ago

    ENERCARE Markham, Canada

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • ENERCARE

    Service Clerk

    1 day ago

    ENERCARE Markham, Canada Part time

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • ENERCARE

    Service Clerk

    2 days ago

    ENERCARE Markham, Canada Part time

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • ENERCARE

    Service Clerk

    1 week ago

    ENERCARE Markham, Canada Part time

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • ENERCARE

    Service Clerk

    1 week ago

    ENERCARE Markham, Canada Part time

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • Brodi Specialty Products Ltd

    Customer Service Clerk

    1 week ago

    Brodi Specialty Products Ltd Markham, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 2 years to less than 3 years · - or equivalent experience · **Work setting**: · - Urban area · - Private sector · - Retail/wholesale establishment/distribution centre · **Tasks**: · - Access and process inf ...

  • ACHYUTAM GROUP INC.

    Supervisor, Customer Service Clerks

    1 week ago

    ACHYUTAM GROUP INC. Markham, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 1 year to less than 2 years · **Tasks**: · - Conduct performance reviews · - Co-ordinate, assign and review work · - Ensure smooth operation of computer systems, equipment and machinery, and arrange for mai ...

  • Fortinos

    Service Clerk

    1 week ago

    Fortinos North York, Canada

    Location: · 700 Lawrence Ave. West, North York, Ontario, M6A 3B4 · Friendly & Energetic, with a passion for food and commitment to our customers. If this describes you, we'd like to hear from you · Why is this Role Important? · - How You'll Succeed: · - Employment Type: · Part ti ...

  • Better Living Health and Community Services

    Client Service Clerk

    1 week ago

    Better Living Health and Community Services North York, Canada

    **Client Service Clerk** · **Contract - Canada Summer Job** · **This positions reports to**: Manager of In-Home Services and MOW · - Proficient in the use of computers, including the Microsoft Office suite · - Enrollment in or graduation from a post-secondary program (diploma or ...

  • BO GAH INT'L REMOVALS

    Customer Service Clerk

    2 days ago

    BO GAH INT'L REMOVALS Scarborough, Canada

    We are looking for a **Customer Service Clerk.** · **Requirements**: · 1. Strong communication skills, fluent in English, Mandarin and Cantonese; · 2. Excellent computer skills; · 3. Excellent phone manner · 4. Familiar with the GTA region · **Job Types**: Full-time, Permanent · ...

  • Altec Global Inc.

    Client Service Clerk

    10 hours ago

    Altec Global Inc. North York, Canada

    Education: Bachelor's degree · - Experience: 1 year to less than 2 years · **Asset languages**: · - Cantonese · - Chinese · - Work Term: Permanent · - Work Language: English · - Hours: 40 hours per week ...

  • No Frills

    Service Clerk

    1 week ago

    No Frills Mississauga, Canada

    Location: · 2150 Burnhamthorpe Rd, Mississauga, Ontario, L5L 3A2 · We have opportunities for hard working, energetic and reliable people just like you. · How You'll Succeed: · At No Frills, we seek great people to continually strengthen our culture. We believe great people model ...

  • Altec Global Inc.

    Client Service Clerk

    5 days ago

    Altec Global Inc. North York, Canada

    Education: Bachelor's degree · - Experience: 1 year to less than 2 years · - or equivalent experience · **Asset languages**: · - Cantonese · - Chinese · - Work Term: Permanent · - Work Language: English · - Hours: 40 hours per week ...

  • Enercare

    Services Clerk

    1 week ago

    Enercare Markham, ON, Canada

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • A&T Human Resources

    Customer Service Clerk

    1 day ago

    A&T Human Resources Scarborough, Canada

    Education: College/CEGEP · - Experience: 1 year to less than 2 years · **Computer and technology knowledge**: · - MS Excel · - MS Outlook · - MS Windows · - MS Word · - SAP (FI/CO / HR / MM / OT SD) · **Work conditions and physical capabilities**: · - Attention to detail · - Fast ...

  • 2256032 Ontario Inc (delivering services on behalf of ServiceOntario)

    Clerk, Customer Service

    3 days ago

    2256032 Ontario Inc (delivering services on behalf of ServiceOntario) Scarborough, Canada

    Education: Secondary (high) school graduation certificate · - Experience: Will train · **Work setting**: · - Private sector · **Tasks**: · - Access and process information · - Answer inquiries and provide information to customers · - Explain the type and cost of services offered ...

  • Carbo Medical Supplies

    Customer Service Clerk

    6 days ago

    Carbo Medical Supplies Scarborough, Canada

    Work Term: Permanent · - Work Language: English · - Hours: 40 hours per week · - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: Will train · - or equivalent experience · **Work setting**: · - Urban area ...

  • Rembrandt Charms

    Customer Service Clerk

    1 week ago

    Rembrandt Charms Scarborough, Canada

    Education: Secondary (high) school graduation certificate · - Experience: Experience an asset · - or equivalent experience · **Work setting**: · - Manufacturing or production · **Tasks**: · - Address customers' complaints or concerns · - Answer inquiries and provide information t ...

  • Carbo Medical Supplies

    Customer Service Clerk

    4 days ago

    Carbo Medical Supplies Scarborough, Canada

    Work Term: Permanent · - Work Language: English · - Hours: 40 hours per week · - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: Will train · - or equivalent experience · **Work setting**: · - Urban area ...