Customer Success Associate - Toronto, Canada - Selrhub It Solutions

Selrhub It Solutions
Selrhub It Solutions
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Responsibilities:


  • Act as the primary point of contact for customers, ensuring they receive excellent service and support.
  • Develop and maintain strong relationships with customers, understanding their needs and business objectives.
  • Proactively reach out to customers to ensure they are getting value from products or services and address any issues.
  • Assist customers with onboarding, providing training, and guiding them through best practices.
  • Monitor customer usage and engagement, identifying opportunities for improvement and growth.
  • Coordinate with crossfunctional teams, including sales, support, and product development, to resolve customer issues.
  • Gather customer feedback and share insights with internal teams to drive product improvements.
  • Identify opportunities to upsell or crosssell products and services to existing customers.
  • Create and maintain accurate customer records in CRM systems, tracking interactions and outcomes.
  • Prepare and present customer success reports to management, highlighting key metrics and customer feedback.

Requirements:


  • Associate's or bachelor's degree in Business, Marketing, Communications, or a related field.
  • Proven experience in customer success, account management, or a similar customerfacing role.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities and a customeroriented mindset.
  • Proficiency in CRM software and customer support tools.
  • Strong organizational skills and attention to detail.
More jobs from Selrhub It Solutions
See all jobs of Selrhub It Solutions