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    Senior Quality Associate - Montréal, QC, Canada - Willis Towers Watson

    Willis Towers Watson
    Willis Towers Watson Montréal, QC, Canada

    1 week ago

    Default job background
    Description
    WTW Retirement consultants have deep experience working with organizations of all types and sizes. We've worked closely with clients to develop some of the most advanced benefit design techniques currently in use.

    We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering, and communicating all types of retirement plans.


    Note:
    Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
    The Role

    As a Pension Outsourcing Senior Associate, you will perform a wide variety of recurring defined benefit plan administration services for clients, contribute to special projects, and provide ad hoc client support services.

    You will serve as the day-to-day project manager, contributing to client management and special projects, while also mentoring less experienced associates.

    You will have the opportunity to:

    Serve as primary, daily contact to clients on delivery of services
    Respond to and resolve complex issues, including those escalated clients and colleagues
    Review work and deliverables of analysts
    Raise issues as appropriate to directors
    Enhance your expertise in retirement plan design and administration
    Be on a career path with growth and advancement
    Employ the most cutting-edge tools and resources and work with top talent in the industry
    Prepare moderately complex benefit calculations and trust instructions
    Collect, manipulate, reconcile, and review participant data – identifying and resolving issues as they arise
    Resolve more complex plan provision questions and issues surfaced by less experienced analysts
    Follow and update documentation materials as directed
    Employ WTW's Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
    Adhere to plan documents and government regulations in administering plans
    Manage and coach team to ensure progress against established budgets, timelines and quality standards
    Deliver on projects to meet or exceed client expectations
    Increase efficiency within client teams by identifying ways to improve processes
    Develop and train less experienced associates
    The Requirements

    Minimum of 10 years defined benefit plan administration and manual calculation experience required
    Bachelor's or Master's degree in mathematics, statistics, finance or any other major with significant quantitative course work; with a strong academic record
    Strong knowledge of the fundamentals of defined benefit plan design
    Strong analytical and problem-solving skills
    Solid expertise in Microsoft Excel and Word
    Strong attention to detail
    Professional, client-focused approach to colleagues and assignments
    Seeks out experiences that may change perspective or provide an opportunity to learn new things
    Ability to organize, set priorities, work independently and complete multiple projects within established deadlines
    Strong oral and written communication skills in French and English
    Equal Opportunity Employer
    #J-18808-Ljbffr
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