Commercial Operations - Toronto, Canada - Sunwing Vacations Group

Sunwing Vacations Group

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

The Opportunity

We are currently looking for a Departure Control and Facilitation Administrator to join us in making vacation dreams come true.

The Departure Control and Facilitation Administrator is a detail-oriented full cycle administrator, responsible for regulatory compliance and operational efficiency.

Reporting to the Airport Systems and Special Operations Supervisor, you will have oversight of passenger data management activities and maintain various departure control systems.

Sunwing Airlines will be integrated into WestJet as part of our strategic, long-term move to a one jet air operator certificate (AOC) model.

On September 29, 2023 we shared that we expect integration efforts will conclude by October 2024. Current open roles within Sunwing Airlines will be included in the integration process that is underway.

What You'll Be a Part Of:

Great travel perks
Growth opportunities
Opportunity to give back through our social responsibility initiatives
Work with a fun, passionate, travelloving team
Free Parking
Open concept, collaborative workspace

What You'll Do:

Monitor Sunwing's secure flight data
Proactively inform stations when resolution calls will be required
Support departmental relationships with government agencies, tour operator, and company personnel as required
Ensure compliance with Advanced Passenger Information System Regulations (APIS), confirm message transmission to customs authorities
Manually upload and transmit APIS information for adhoc charter flights
Dispute fines with supporting research
Engage regularly with frontline airport staff and Security regulators to ensure security compliance
Act as decision maker for passenger admissibility when requested by airport
Conduct resolution calls with Canadian Interactive APIS support desk and US Secure Flight Vetting Centre as required
Keep accurate records of all correspondence
Prepare, maintain and update files, records, as required Create Seat Splits for multisector flights.
Ensure Stations are utilizing only those seats assigned to them, for the departure, arrival and crossover sectors
Ensure compliance with Sunwing's Ground Handling Manual (GHM), assist ground handling staff with various questions related to company policy
Ensure all Quality Control Messages (QCM's) are uploaded into the Sunwing Operations Website
Categorize cabin crew flight reports (CCFR's) and enter in to the Sunwing Operations Website
Assist with various projects as assigned
Ensure all flights are properly loaded into the System; assign the aircraft tails and prevet all flights
Ensure PNL is successfully uploaded into Airline Choice and distributed to the necessary systems
Monitor to ensure submission of all predeparture and postdeparture APIS messages
Manually format southbound APIS information and upload it to Airline Choice for certain flights, vet passengers and transmit the passenger APIS
Assist stations and Sunwing staff with DCS functionality questions
Ensure proper entry of document information particularly passengers with secondary travel documents
Ensure correct procedure is followed in the DCS to resolve passenger issues related to interactive APIS and US secure flight
Extract schedule information from AIMS and upload it into Airline Choice
Other duties as assigned

What You'll Need:

Fluent in spoken and written English (Bilingual; Spanish/French) an asset
Must be able to obtain a Transport Canada security clearance
Understanding and operational knowledge of the airline industry, including practical experience of airline operations.
Ability to meet short deadlines
Ability to organize and prioritize, including multitasking and time management
Strong leadership and people management skills
Attention to detail
Flexibility and personal time commitment available to work on a rotating 24/7 schedule
Ability to maintain confidentially

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team.

Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.

Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well.

Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.