- Provide technical assistance and support for customers regarding technical specifications of products, and trouble shoot applications as needed;
- Understand the customers' business and determining customer requirements and expectations in order to recommend specific products and solutions;
- Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
- Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts;
- Maintain knowledge of current product pricing; Obtain price quotes from vendors and Supply Management Groups for resale to customers and providing price quotes for customers;
- Establish rapport and providing prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
- Maintain and approve quality standards;
- Set up correct description of all inventory items; add new inventory to system as needed;
- Learn new procedures and product information as required;
- Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts;
- Available to work scheduled and unscheduled overtime as requested (including on-call);
- Perform other duties or projects as assigned;
- Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately.
- Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work;
- Strong knowledge of PVF products, reasoning, analytical, math and reading skills;
- Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated sales experience;
- Demonstrated competence in the use of computers and software applications;
- Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others;
- Willingness and ability to travel within and outside the region regularly;
- Valid Driver's License with the ability to meet the MRC Global vehicle policy.
- Must have the ability to provide documentation verifying legal work status;
- Ability to read and speak the English language proficiently in order to communicate with others; to understand and interpret safety instructions; and to respond to inquiries;
- Ability to understand and comply with MRC Global guidelines & expectations, to include Code of Conduct and Conflict of Interest guidelines.
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Technical Inside Sales Rep - Nisku, Canada - MRC Global
Description
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
Job Purpose
Provides a direct contact for external and internal customers in the selling of instrumentation and controls, or specialty products, and works in conjunction with the Supply Management groups to assure customer specifications for equipment are met. This position also assists in operational and administrative duties.
Essential Duties and Responsibilities (not all inclusive)
Individual must be able to perform the essential duties with or without reasonable accommodation.
Education, Experience & Ability Requirements
Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.
Additional Qualifications
Working Conditions
For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Text Constant MRC Global subscribes to the principle of equal employment opportunity, and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, age, national origin, disability, or veteran status.
