Service Desk Analyst - Vancouver, Canada - First Nations Health Authority

First Nations Health Authority

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

FNHA Overview:

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

JOIN OUR HISTORIC JOURNEY
At FNHA, you'll have the opportunity to contribute to BC's history.

With a unique governing structure and mandate, our fluid work environment means you can play an active role in real change.

Our talented teams value respect and foster lateral kindness in their working relationships. Our holistic approach to wellness, based on First Nations teachings, is incorporated into all aspects of work culture. Where else will you get to create a personal wellness plan as part of your performance goals?

Position Summary:

Join the First Nations Health Authority as a Co-op Student in our Information Management and Information Technology team This is your chance to join a dun and dynamic team to learn new skills and gain experience in IT services and IT support.

Reporting to the Manager, IT User Services and Support desk, the student will have the opportunity to:

Support the IT Services Tier II Technical Support operations
Learn about the technical operations of a busy and advanced Information Management department in this unique, provincewide organization
Learn the basics of: windows imaging using SCCM, ServiceNow, maintain knowledgebase, learn networking technologies, get exposure to VoIP system, Microsoft Exchange, and active directory

_ Note:
As a health and wellness organization, the First Nations Health Authority has aligned with the Provincial Public Health Order released on October 14, 2021.
We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19.
If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.
_

Responsibilities:

In this role, you will work to provide Service Desk and User Support, including:

Active Directory/VOIP telephones/multi-function devices
Assist in the collection and updating of information for each user.
Assist with the cleanup and organization of file share permissions
Create documentation as requested
Assist with troubleshooting of basic hardware/software issues
Assist in the review and testing of current documentation and offer suggestions for improvement

Qualifications:

Currently enrolled in a formal coop program in Computer Sciences or related field of study
Prior experience in supporting and IT environment is an asset (hardware, software, operation systems, monitors, multifunction devices)
High attention to detail
Ability to multitask
Excellent written and verbal communications skills

Closing Statement:

Diversity

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals with Indigenous ancestry (First Nations, Inuit, Métis).

What You Can Expect From Us

Joining our family means joining an organization that supports personal growth, in-house training, a paid volunteer day and a unique full-day orientation program.

Leading with culture, all FNHA employees complete San'yas Indigenous Cultural Safety Training.

We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

Closing
Please note that only those applicants shortlisted will be contacted. If you do not hear from us about this position, please accept our sincere appreciation for your interest in FNHA