Jobs
>
Customer Experience Associate
>
Edmonton

    Customer experience associate - Edmonton, AB, Canada - TD

    TD
    TD Edmonton, AB, Canada

    3 weeks ago

    TD background
    Description
    Services bancaires personnels et commerciaux Détails de la rémunération :
    En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.
    This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
    Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.
    Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
    Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
    Support the achievement of business objectives by supporting advice goals
    Promote products, advice, services and banking capabilities
    Support the timely and accurate completion of business processes and procedures
    Escalate non-standard or high-risk transactions / activities as necessary
    Support and participate in process improvement opportunities
    Ensure necessary due diligence to support the accuracy of all customer transactions / activities
    Support the team by continuously developing knowledge in own area
    Participate in personal performance management and development activities, including cross training within own team
    Contribute to a fair, positive and equitable environment that supports a diverse workforce
    Act as a brand champion for your business area/function and the bank, both internally and/or externally
    Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
    Impacts team results through the quality of the services or information provided to customers
    Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
    Requires working knowledge and skills developed through formal training or work experience
    Generally reports to a Manager Customer Experience or Branch Manager
    Post-Secondary or Undergraduate degree (in related field) preferred

    Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d'entreprises au Canada, aux États-Unis et partout dans le monde. Plus de collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu'elle sert et des économies qu'elle appuie. Nous sommes guidés par notre vision d'être une meilleure banque et par notre objectif d'enrichir la vie de nos clients, de nos collectivités et de nos collègues.
    La TD est une entreprise profondément engagée à être une leader en matière d'expérience client. En parallèle de l'évolution de nos activités et de notre stratégie, nous innovons afin d'améliorer l'expérience client et de créer des capacités pour façonner l'avenir des services bancaires. Que vous ayez plusieurs années d'expérience dans le secteur bancaire ou que vous commenciez tout juste votre carrière dans le domaine des services financiers, nous pouvons vous aider à réaliser votre plein potentiel. Vous pourrez compter sur nos programmes de formation et de mentorat et sur des conversations sur le perfectionnement et le leadership pour réaliser votre plein potentiel et atteindre vos objectifs. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d'autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d'épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. C'est d'ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d'avantages sociaux concurrentiel.
    Une variété de programmes de mentorat et une plateforme d'apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Formation et intégration
    Dans cette optique, nous organiserons des séances d'intégration et de formation.
    Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.
  • CBI Health

    Customer Experience Associate

    3 weeks ago

    CBI Health Edmonton, Canada

    **Customer Experience Associate (Clinic Experience Associate) - Edmonton - South West, AB** · **About Rehabilitation Services** · CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabili ...

  • CBI Health

    Customer Experience Associate

    3 weeks ago

    CBI Health Edmonton, Canada

    **Customer Experience Associate (Clinic Experience Associate) - Edmonton NW** · **About Rehabilitation Services** · CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation service ...

  • CycleBar - Edmonton

    Cyclebar Experience Associate

    1 week ago

    CycleBar - Edmonton Edmonton, Canada

    **CBX ( Cyclebar Experience Associate)** · Full Time - Part Time · We are currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand We are a fast-growing Indoor Cycling Franchise looking for ...

  • Scotiabank

    Customer Experience Associate

    2 weeks ago

    Scotiabank Edmonton, Canada

    As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. · Our Customer Experience Associates are people-centric and connect w ...

  • Movati Athletic (Group) Inc

    Member Experience Associate

    3 weeks ago

    Movati Athletic (Group) Inc Edmonton, Canada

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. · We're not looking for just average because we're not your average club. That's because our goal is to be r ...

  • Scotiabank

    Customer Experience Associate

    2 weeks ago

    Scotiabank Edmonton, Canada

    Requisition ID: 179745 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put ou ...

  • Scotiabank

    Customer Experience Associate

    1 week ago

    Scotiabank Edmonton, Canada

    Requisition ID: 199409 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put ou ...

  • CycleBar - Edmonton

    Cyclebar Experience Associate

    1 week ago

    CycleBar - Edmonton Edmonton, Canada

    **CBX ( Cyclebar Experience Associate)** · Full Time - Part Time · We are currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand We are a fast-growing Indoor Cycling Franchise looking for ...

  • TD Bank

    Customer Experience Associate

    2 weeks ago

    TD Bank Edmonton, Canada

    **TD Description** · Stay current and competitive. Carve out a career for yourself. Grow with us. · **Department Overview** · At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long · - lasting relationships with our customers. By understanding their ...

  • TD Bank

    Customer Experience Associate

    3 weeks ago

    TD Bank Edmonton, Canada

    **Customer Experience Associate**: · BR · **Job Category - Primary** · - Retail Banking - Customer Service · **Work Location** · rd Street · **Employment Type** · - Regular · **City** · - Edmonton · **Time Type** · - Part Time · **Province/State** · - Alberta · **Hours** · - 20 · ...

  • The Brick

    Customer Experience Associate

    3 weeks ago

    The Brick Edmonton, Canada

    Is this job for you?: · If you've been looking to join a team that values your energy and talents, offers multiple career paths, and provides you with continuous development opportunities, you've found it Since 1971, The Brick has been led by visionary men and women who have embr ...

  • TD Bank

    Customer Experience Associate

    3 weeks ago

    TD Bank Edmonton, Canada

    **Customer Experience Associate**: · BR · **Job Category - Primary** · - Retail Banking - Customer Service · **Work Location** · Groat Road · **Employment Type** · - Regular · **City** · - Edmonton · **Time Type** · - Part Time · **Province/State** · - Alberta · **Hours** · - 15 ...

  • TD Bank

    Customer Experience Associate

    3 weeks ago

    TD Bank Edmonton, Canada

    **Customer Experience Associate**: · BR · **Job Category - Primary** · - Retail Banking - Customer Service · **Work Location** · - 133 Millbourne Mall · **Employment Type** · - Regular · **City** · - Edmonton · **Time Type** · - Part Time · **Province/State** · - Alberta · **Hour ...

  • YMCA OF NORTHERN ALBERTA

    Associate, Ymca Experience

    3 weeks ago

    YMCA OF NORTHERN ALBERTA Edmonton, Canada

    The Northern Alberta YMCA is looking for a customer service expert to act as the first impression of our Centres ensuring everyone is welcomed and the ensuring the Centre is a clean and maintained environment. Each associate has a direct impact on a member's experience. This posi ...

  • TD Bank

    Customer Experience Associate

    3 weeks ago

    TD Bank Edmonton, Canada

    **Customer Experience Associate**: · BR · **Job Category - Primary** · - Retail Banking - Customer Service · **Work Location** · Street · **Employment Type** · - Regular · **City** · - Edmonton · **Time Type** · - Part Time · **Province/State** · - Alberta · **Hours** · - 15 · ** ...

  • The Brick

    Customer Experience Associate

    3 weeks ago

    The Brick Edmonton, Canada

    Est-ce un emploi pour vous?: · If you've been looking to join a team that values your energy and talents, offers multiple career paths, and provides you with continuous development opportunities, you've found it Since 1971, The Brick has been led by visionary men and women who ha ...

  • TD Bank

    Customer Experience Associate

    2 weeks ago

    TD Bank Edmonton, Canada

    **Customer Experience Associate**: · BR · **Job Category - Primary** · - Retail Banking - Customer Service · **Work Location** · - 133 Millbourne Mall · **Employment Type** · - Regular · **City** · - Edmonton · **Time Type** · - Part Time · **Province/State** · - Alberta · **Hour ...

  • TD Bank

    Customer Experience Associate

    3 weeks ago

    TD Bank Edmonton, Canada

    **Customer Experience Associate**: · BR · **Job Category - Primary** · - Retail Banking - Customer Service · **Work Location** · nd Avenue Northwest · **Employment Type** · - Regular · **City** · - Edmonton · **Time Type** · - Part Time · **Province/State** · - Alberta · **Hours* ...

  • TD Bank

    Customer Experience Associate

    2 weeks ago

    TD Bank Edmonton, Canada

    **Customer Experience Associate**: · BR · **Job Category - Primary** · - Retail Banking - Customer Service · **Work Location** · Avenue · **Employment Type** · - Regular · **City** · - Edmonton · **Time Type** · - Part Time · **Province/State** · - Alberta · **Hours** · - 20 · ** ...

  • TD Bank

    Customer Experience Associate

    3 weeks ago

    TD Bank Edmonton, Canada

    **Customer Experience Associate**: · BR · **Job Category - Primary** · - Retail Banking - Customer Service · **Work Location** · Avenue SW · **Employment Type** · - Regular · **City** · - Edmonton · **Time Type** · - Part Time · **Province/State** · - Alberta · **Hours** · - 15 · ...