Bilingual Customer Support Analyst - Guelph, Canada - Camis

Camis

Verified Company

Guelph, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Camis is looking for a Customer Support Analyst to provide support to both Camis employees and clients.

Customer Support Analysts are the most senior customer service agent in the call centre environment.

They respond to inquiries from the front-line reservation agents, as well handling inbound customer inquiries for a variety of clients.

They act as the voice of our clients when speaking to the public.

Camis expects you to, above all, provide exceptional customer service to callers in a friendly, courteous, and professional manner.

What you will be doing:

Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues
Handling billing and policy inquiries
Providing basic software troubleshooting for customer service agents
Providing support for complex customer complaints while maintaining superior customer service and high performance
Completing special projects as per the requirements of Camis clientele
Handling escalated customer questions and concerns
Accepting calls from all queues which entails processing reservations, changes, and cancellations for various parks agencies

What you will bring to the role:

Exceptional customer service skills
Professional oral and written language skills
Previous call center or customer care experience
Poise and diplomacy under pressure
Reliability with regards to attendance
Previous experience utilizing online resources
Troubleshooting and problemsolving skills
Willingness to take initiative
Ability to multitask

Hours of Work:

Start date: May 8th
1 week of training Monday Friday 9:00AM 4:00PM
Hours after training 2535 weekly
Some evenings and weekends required
Hours of operation (6:45 AM to 12:00 AM 7 days a week)
Work location: Guelph office
End of contract date
September 3, 2023

Reports to:
CSA Lead

Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization.

The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.