Customer Service Coordinator - Montréal, Canada - SEG Products Canada

SEG Products Canada

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Coordinator
We are a consumer-packaged goods company located in the heart of downtown Montreal. We are seeking a full-time Customer Service Coordinator to support the customer service team.

The Customer Service Coordinator will be responsible for, responding to customer reviews online (Amazon), providing appropriate replacement recommendations to agents, reviewing refund reports, researching missing product information, updating information for the agents, preparing weekly reports, plus special projects as they arise.

Charged with ensuring we deliver best in class customer service to the end user and provide support to implement best practice processes to ensure state of the art service.

Requirements:

Bilingual (English & French)
Prior experience using Zendesk, an asset
Ability to work well under pressure
Pays close attention to details
Runs weekly reporting for Management
Ability to understand the differences in the product line to provide suitable replacement recommendations for consumers.
Works on constantly reviewing and finetuning scripts. Supports in the creation of new scripts.
Retains new sku information to ensure all customer facing contact points are up to date on new portfolio
Helps create and maintain FAQ list for various websites
Ensures call wait time stays within corporate limits, advises management of any potential issues
Responds to social media reviews and questions
Ability to maintain accurate records
Able to implement process
Friendly, courteous and enjoy dealing with people
Knowledge of Microsoft Office and CRM software
Prepare spreadsheets for reconciliation (refunds)
Minimum 3 years' experience in similar role

This is a permanent position. Salary to reflect experience. Work week is Monday through Friday, from 8:30-17:00 pm. We offer summer and winter hours where we finish earlier on Fridays. Hybrid work environment.

If you believe you can successfully demonstrate all the above skills and requirements, please send in your CV.

Job Type:
Permanent

Benefits: